Technical Support Specialist

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $57.3k - $66.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Greenhouse Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Greenhouse Software is a leading provider of hiring software solutions designed for people-first companies. The company offers a comprehensive recruitment and onboarding platform that enhances every aspect of the hiring process. Greenhouse Software focuses on structured hiring and diversity, equality, and inclusion, helping organizations improve their recruitment outcomes and create better experiences for candidates. Their tools are aimed at optimizing the efficiency and effectiveness of hiring teams, reducing biases, and leveraging automation to accelerate talent acquisition. Greenhouse Software partners with other technology providers to offer integrations and additional functionalities, making it a versatile choice for both small and large enterprises worldwide.

📋 Description

• Serve as the first point of contact for technical support communications, primarily through email and online chat • Answer questions, provide assistance, troubleshoot issues, and route product feedback • Diagnose and resolve customer issues with Greenhouse Suite products • Escalate issues as needed to ensure timely follow-up and satisfactory resolution • Expand product knowledge and technical skills through training and practical experience • Provide recommendations for continuous product and process improvement • Take on additional projects and responsibilities as business needs require • Collaborate with Customer Success, Product, and Engineering teams

🎯 Requirements

• 2+ years customer-facing work experience on both email and live chat channels • Comfort supporting a live video support experience • Experience using Zendesk, strongly preferred • SaaS experience • Excellent problem-solving and analytical skills • Proven perseverance when resolving customer requests • Passion for learning and sharing knowledge with others • Excellent written and verbal communication skills • Ability to convey complex information to technical and non-technical audiences • Legally eligible to work in Canada by the start date • No sponsorship support available

🏖️ Benefits

• Bonus structure that rewards great performance • Potential stock option awards • Potential merit increases • Potential sales commissions where applicable • Optional co-working spaces • Shared office spaces • Performance review program with actionable feedback • Employee resource groups • AI-assisted hiring process with opt-out request option • Equal opportunity employer and reasonable accommodation support

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