Quality Assurance & Training Coordinator – 6-Month Secondment

Job not on LinkedIn

🔥 9 minutes ago

🇨🇦 Canada – Remote

💵 $57.7k - $86.5k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GROUP OF COMPANIES

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💊 Pharmaceuticals

🏥 Healthcare

🏭 Manufacturing

Pharmaceuticals • Healthcare • Manufacturing

GROUP OF COMPANIES is a healthcare-focused organization operating in pharmaceutical manufacturing and medical devices. The company works across pharmaceuticals (including antibiotics and antivirals) and surgical/operating-room technologies such as urology and gynaecology equipment, robotic surgery systems, and operating room systems. It provides training, education, sales and after-sale service aimed at improving customer satisfaction in healthcare settings.

📋 Description

• Train, monitor, evaluate and coach staff on call handling, call resolution and quality file management • Conduct scheduled staff call observations and file audits • Audit files for technical underwriting and internal process compliance • Provide audit results and feedback to department managers and brokers • Identify coaching opportunities and develop individual performance plans • Prepare monthly audit reports and recommend individual and departmental training requirements • Create and deliver targeted training presentations • Conduct onboarding training for new employees on systems, workflows and transaction audits • Recognize and motivate customer service and sales representatives • Maintain confidentiality of customer information • File staff audit summaries and action plans appropriately • Assist with implementation of programs and integration initiatives in the group home and auto division • Investigate and troubleshoot customer service issues and file escalations • Provide customer service support as required • Provide reports and call auditing to assist in complaint resolution • Perform other duties within competence as assigned

🎯 Requirements

• A college diploma or equivalent insurance industry designation • Licensed • A minimum of two years’ experience in underwriting is preferred • A minimum of three years’ experience in customer service or a contact center environment • Exceptional communication skills and ability to deal effectively with internal and external stakeholders • Superior time management, project management and organizational skills • Knowledge of Applied Epic, Carrier portals, Applied Rating Services and call-monitoring software applications • Intermediate knowledge of Microsoft Office Suite applications • Fluency in both English and French is an asset

🏖️ Benefits

• Defined benefit pension plan for a financially confident retirement • 100% coverage of approved continuing education and licensing fees • Access to learning resources, including LinkedIn Learning for professional development • Flexible work-from-home and hybrid options • Opportunities for advancement • Rewarding bonuses that recognize your dedication • Best-in-class benefits • Total reward programs • Comprehensive mental wellness support