Senior Customer Architect

🔥 51 minutes ago

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GrowthLoop

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

B2B • Marketing • SaaS

GrowthLoop is a company specializing in composable Customer Data Platforms (CDPs). It empowers businesses to activate targeted marketing campaigns across various channels by leveraging AI insights and data. GrowthLoop provides tools for audience segmentation, journey orchestration, and performance measurement, enhancing marketing impact and business outcomes. Its platform is designed for marketers to work independently of technical teams, integrating with major data warehouses like Google BigQuery, Snowflake, and Amazon Redshift. GrowthLoop aims to improve efficiency and accelerate marketing execution with a user-friendly interface and comprehensive data utilization.

📋 Description

• You'll lead end-to-end onboarding projects for enterprise customers — from pre-kickoff technical discovery through first value milestone and go-live. • Post-onboarding, you'll own a book of business as the primary technical point of contact — driving adoption, expansion, and measurable value realization. • You'll enable agentic workflows for audience ideation, campaign optimization, and performance analysis, systematically reducing engineering dependency at scale. • You'll build — not just advise. That means AI-powered automations and internal tools that improve how the entire CA team operates: account health monitoring, QBR generation, support triage.

🎯 Requirements

• 3-5 years in a client-facing technical role: solutions architecture, implementation engineering, technical customer success, or marketing analytics. • Strong proficiency in SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks). • Demonstrated ability to lead complex, multi-stakeholder technical projects from kickoff through delivery. • Experience with cloud infrastructure (GCP, AWS, or Azure) and data pipeline concepts (ETL/reverse ETL, event streaming, data modeling). • Excellent communication skills — ability to translate technical complexity for both engineering and executive audiences. • Hands-on experience working with LLMs and AI tools (e.g., Claude, GPT-4, Gemini) for practical use cases: summarization, classification, structured output generation, or agent workflows. • Ability to design and build prompt-based workflows or LLM-powered automations using APIs, Python, or no-code tools (e.g., n8n, Zapier, Claude, or similar). • Experience identifying opportunities for operational efficiency and leveraging AI tools to make it happen. • Comfort evaluating AI outputs for accuracy, hallucination risk, and fitness for customer-facing use.

🏖️ Benefits

• Full health, dental, vision, life, and disability coverage for Canadian employees and their dependents (fully employer-paid) • 401(k) or RRSP (Canada) Program with Generous Company Match • Spot bonuses for major milestones and product feature launches. • Clear opportunities for career progression and cross-functional collaboration. • Meaningful equity so you share in the value you help create. • Flexible, goal-based work style. • Flexible Time off • Monthly, company-wide Recharge Days to truly unplug • Annual home office stipend to support your workspace • Quarterly Hackathons to focus on team passion projects • Annual professional development stipend • Work directly with a world-class executive team • A learners’ mindset culture