Senior Software Engineer – Microsoft Dynamics / Power Platform

🔥 1 hour ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $101.2k - $161.9k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 0%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Serve as a technical leader for enterprise contact center solutions • Design, develop, configure, and support solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies • Design IVA conversation flows for customer self-service • Configure IVR routing logic and call-handling capabilities • Build Power Automate workflows supporting case management processes • Create Dataverse extensions, plugins, and custom APIs • Configure Dynamics 365 Contact Center routing and queue management • Develop integrations with enterprise systems through Azure services • Design Copilot experiences and prompt orchestration strategies • Review pull requests and mentor engineering team members • Create technical specifications, solution diagrams, and integration designs • Participate in Agile ceremonies, including sprint planning and backlog refinement • Support production incidents and troubleshoot platform issues • Collaborate with business partners to gather requirements and define solutions • Analyze contact center performance metrics and identify optimization opportunities • Work with architects to improve scalability, security, and maintainability

🎯 Requirements

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 5 years minimum related work experience • 3+ years implementing Microsoft Dynamics or Power Platform solutions • Experience with Power Platform • Experience with Power Automate • Experience with C# • Experience with .NET • Experience with REST APIs • Experience with JavaScript/TypeScript • Experience with JSON • Experience supporting production business-critical applications • Experience troubleshooting application defects and production incidents • Preferred: Dynamics Customer Service or Dynamics Contact Center experience • Preferred: AI-Assisted Development Tools experience • Preferred: IVA & IVR experience

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Continuous learning • Support for life both in and outside of work • Potential incentive compensation or short-term incentive plans

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