Technical Consultant

Job not on LinkedIn

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🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cayenta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Cayenta is a provider of mission critical software solutions, serving various sectors including Public Sector, Healthcare, Utilities, and Private Sector. The company focuses on empowering its customers to deliver on their mission through effective software and services. With a considerable customer base and employee count, Cayenta is committed to building sustainable customer relationships and fostering a workplace that allows employees to realize their personal and professional dreams.

📋 Description

• Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously • Perform SQL Server database administration and support environments that may include Oracle • Perform system administration for customer application and infrastructure environments • Monitor customer environments and proactively address availability, reliability, security, and performance concerns • Troubleshoot technical issues, identify root causes, and coordinate resolutions across teams • Manage technical work through ticketing systems and maintain accurate updates • Perform product releases, patching, updates, configuration changes, and maintenance • Build understanding of assigned customer environments, configurations, dependencies, and operational requirements • Identify recurring problems and improve processes through automation, monitoring, or documentation • Build long-term customer relationships and communicate technical information clearly • Prepare and deliver customer reports on environment health, maintenance, risks, and activities • Participate in the team’s 24x7 on-call rotation and scheduled evening or weekend maintenance activities when required • Help administer highly available Azure infrastructure, virtual machines, databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on • Develop scripts and automation for deployment, monitoring, administration, and maintenance • Support disaster recovery planning, testing, and execution for Azure environments • Manage user access, permissions, authentication, and password management • Support Active Directory Group Policy and Microsoft Azure/Entra policies such as Conditional Access • Participate in cloud implementation or migration projects • Create and improve technical documentation, runbooks, troubleshooting guides, and procedures • Document solutions and lessons learned from complex technical issues • Participate in team discussions, knowledge-transfer sessions, training, and internal improvement projects • Collaborate with Cayenta Support, Technical Services, Business Intelligence, Development, Product, and other teams

🎯 Requirements

• 3+ years of experience in technical support, system administration, managed services, infrastructure, database administration, or a related technical role • Equivalent education and experience will also be considered • Experience with or strong working knowledge of Microsoft SQL Server • Working knowledge of system administration concepts in Windows and/or Linux environments • Some experience with or knowledge of Microsoft Azure • Strong analytical and troubleshooting skills • Ability to investigate technical problems independently and work through unfamiliar issues • Ability to work independently with minimal supervision while knowing when collaboration or escalation is appropriate • Strong customer-service mindset and ability to develop trusted customer relationships • Ability to balance multiple customer environments, priorities, and deadlines • Experience with Apache Tomcat, including configuration, hardening, and SSL certificates • Strong written and verbal communication skills • Strong time-management and organizational skills • Experience using Jira, TeamSupport, or comparable ticketing/work-management systems • Willingness to participate in weekend schedules or alternative workweeks when required, including Tuesday-Saturday or Sunday-Thursday schedules • Willingness to participate in an on-call rotation when required • Commitment to continuous learning, documentation, knowledge sharing, and improvement • Comfort responsibly using AI-assisted tools for technical investigation, research, scripting, documentation, and everyday work • Certifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305 are a plus • Experience with virtualization technologies, highly available enterprise applications, scripting or automation, monitoring tools, TCP/IP networking, firewalls, certificates, DNS, Azure implementations or migrations, identity and access management, enterprise software, ERP, CIS, or utility technology are advantageous

🏖️ Benefits

• 3 weeks’ vacation and 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership • RRSP/401k matching programs • Lifestyle rewards • Remote work