Customer Support Agent

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Support customers by listening to concerns, gathering information, diagnosing problems, analyzing needs, and resolving requests • Escalate concerns to teams with appropriate expertise when required • Research customer questions by collaborating with others within the organization • Respond to customer requests in a timely and professional manner • Ensure all requests are closed to the customer’s satisfaction • Submit every customer interaction to the ticketing system with relevant details • Share knowledge about complex situations to support team learning and future resolution • Deliver on-site training and attend tradeshows as needed

🎯 Requirements

• Ideally at least two years of experience in customer service with strong attention to detail and ability to multitask • Strong knowledge of Windows environments and Microsoft Office 365 • A strong commitment to ensuring customer satisfaction • Ability to work independently and as part of a team to achieve established objectives and meet deadlines • Superior listening, verbal and written communication skills • Knowledge of the automotive parts industry (nice to have) • Knowledge of accounting principles (nice to have) • Fluency in both English and French, spoken and written (nice to have) • Occasional evening and weekend work may be required • Rotating on-call schedule throughout the year • Travel in the future may be required to deliver on-site training and/or attend tradeshows

🏖️ Benefits

• Employer-paid medical insurance starting on your first day • 3 weeks of vacation starting in your first year • 5 personal days per year • An RRSP program • An Active Lifestyle Recognition Program (annual bonus) • Opportunities to achieve your professional goals • A stimulating work environment