Implementation Specialist – Business Analyst

🔥 17 hours ago

🇨🇦 Canada – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Define and document customer business requirements • Interpret and apply requirements within project scope • Analyze client requirements and translate them into functional specifications • Identify gaps between client needs and out-of-the-box system capabilities • Facilitate discovery sessions documenting requirements, use cases, and pain points • Configure workflows, business rules, and system settings • Work with Data Conversion Specialists on legacy data conversion • Train end-users through remote and classroom-led sessions • Develop expertise in CityView functionality and identify enhancement opportunities • Provide customer service and support throughout the implementation lifecycle • Collaborate with Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and Implementation Specialists • Receive project assignments and priorities from the Project Manager • Gather and validate client data requirements • Configure, test, and validate software solutions • Deliver solutions to clients and action client feedback • Provide project status updates and maintain internal tracking systems

🎯 Requirements

• Ability to manage competing priorities and work effectively in a changing environment • Experience and/or knowledge of local government business processes • Experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities • Strong analytical and problem-solving skills with experience in business analysis • Understanding of licensing, permitting, or related government business processes (or equivalent) • Post-secondary education in a technology-related discipline or equivalent work experience • Outstanding verbal and written communication skills in a highly professional, customer-facing environment • Ability to travel up to 15% in Canada and the US • Experience with software configuration, business process analysis, and/or end-user training (5+ years preferred) • Experience with permitting, licensing, land management, or related government processes • Understanding of database applications (installed and web-based) • Experience with MS SQL Reporting Services (or equivalent)

🏖️ Benefits

• RRSP matching program • Employee stock purchase plan • Health insurance from Day 1 (medical, dental, vision, life, short and long-term disability, AD&D) • 3 weeks of vacation • 5 personal days