Senior Business Systems Analyst – 12 month contract

🕒 July 25

🇨🇦 Canada – Remote

💵 $105.5k - $158.3k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 34%

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Logo of The Salvation Army in Canada

The Salvation Army in Canada

10,000+ employees

Founded 1865

🍽️ Food & Beverage

🏥 Healthcare

🤲 Charity

Food & Beverage • Healthcare • Charity

The Salvation Army in Canada is a Christian organization dedicated to providing hope and support to vulnerable communities across the country and around the world. Their mission focuses on meeting human needs through various services, including food assistance, housing and shelters, social services, and emergency disaster responses. With a strong emphasis on community engagement and volunteer opportunities, The Salvation Army aims to transform lives and bring about positive change through their charitable efforts and support systems.

📋 Description

• Lead end-to-end requirements gathering across business, digital, and operational workflows • Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms • Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes • Partner with architects, developers, and integrators to support platform design and implementation • Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control • Support vendor evaluation, RFP development, and SaaS solution selection • Coordinate and support system, integration, and user acceptance testing • Identify system or process gaps and recommend improvements that enhance efficiency and user experience

🎯 Requirements

• 7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments • Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations • Strong expertise in requirements analysis, process modeling, and solution design • Experience working in SaaS and cloud-based platform ecosystems • Solid understanding of system integrations, APIs, and relational databases • Proven ability to collaborate with business leaders, technical teams, and external vendors • Exceptional communication, facilitation, and stakeholder management skills • Experience supporting digital transformation initiatives • Non-profit experience is an asset

🏖️ Benefits

• Reasonable accommodation upon request

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