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Product Manager, Patient Experience

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $128k - $171.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

Where this job comes from

Posted on Helix's careers page, not through a job board

First seen by Remote Rocketship 4 hours ago

Still open on Helix's site. Checked 1 hour ago.

Logo of Helix

Helix

51 - 200 employees

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Helix is a company that specializes in integrating genomics into healthcare. By providing access to genetic insights and genomics solutions, Helix empowers health systems, public health, and life sciences companies to incorporate genomics into their operations. This enhances medical research, diagnosis, treatment, and prevention, enabling more personalized and effective healthcare. Helix collaborates with partners such as Sanford Health to expand genomics initiatives, making genomics actionable and accessible, thereby improving preventive care and patient outcomes. Helix's services are designed to support providers, patients, and health systems in navigating the genetic testing process, offering comprehensive solutions across the genomics landscape.

📋 Description

• Own the end-to-end product for enrolling patients into Helix’s research study platform • Define customer problems, product vision, and product priorities • Distill market signals, partner requirements, and user pain points into stakeholder-aligned narratives • Orchestrate AI tools and agents for market analysis, competitive research, and solution evaluation • Direct idea-to-prototype cycles and ensure rapid user testing • Analyze stakeholder feedback and behavioral data to guide product direction • Own and maintain an evidence-based product roadmap and make prioritization tradeoffs • Ensure the health of the Helix Hosted Consent product, including privacy, security, and governance • Collaborate with design, engineering, delivery, research operations, clinical, regulatory, and support teams • Maintain delivery quality and cadence across the product lifecycle • Translate technical outputs into clear narratives that build stakeholder trust and executive buy-in • Lead high-integrity debate and move teams from discussion to conviction

🎯 Requirements

• 5+ years of product management experience in highly cross-functional and/or customer-centric roles • Demonstrated AI fluency, using AI tools to accelerate discovery, analysis, prototyping, and communication • Working knowledge of the healthcare industry and regulatory landscape • Ability to move from ambiguous problem to shipped solution while maintaining focus on users and KPIs • Excellent communication and interpersonal skills • Proven track record of managing and improving user experiences for complex digital products • Ability to build consensus and drive hard decisions when consensus is unavailable • Familiarity with regulated environments, including HIPAA, CLIA/CAP, CCPA/CPRA • Experience with electronic health records, interoperability, and the US healthcare domain • Experience working closely with health systems or other enterprise healthcare partners

🏖️ Benefits

• Comprehensive Health Insurance with Date of Hire eligibility • Above average employer paid premium coverage • 12 weeks Helix Paid Parental Leave option • 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire • Comprehensive Well-Being Benefits • Flexible PTO • Remote options for many roles and a home office stipend • Annual discretionary bonus of 10% of annual salary • Equity

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