Account Manager

Job not on LinkedIn

🔥 1 minute ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Helm Operations

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

☁️ SaaS

📦 Logistics

📋 Compliance

SaaS • Logistics • Compliance

Helm Operations is a software company that provides Helm CONNECT, a SaaS suite for the maritime industry. Their platform focuses on maintenance, regulatory compliance, personnel management, and logistics to help maritime operators streamline processes, stay compliant, and improve operational efficiency. Helm positions itself as a trusted provider for maritime leaders worldwide.

📋 Description

• Own and grow a portfolio of accounts across European and East Coast North American maritime operators • Operate as the lead point of contact for all matters specific to the customer and their success on the system • Lead quarterly business reviews, renewal discussions, and upsell conversations with customers in both European and North American markets • Serve as the primary point of contact for European customers during CET afternoon hours (13:00–17:00 CET / 07:00–11:00 EST) • Collaborate with the AE team on expansion opportunities within your book • Use AI tools (Claude, Salesforce Einstein, Sisense) to manage a large account book efficiently and surface upsell signals proactively • Build and contribute to a European AM playbook for the broader team • Discover additional product or training needs customers may have • Build and maintain strong, long-lasting customer relationships • Monitor software usage, develop customer usage baselines, and identify increasing or declining usage for upselling or risk mitigation • Develop trusted advisor relationships • Communicate initiative progress to internal and external stakeholders • Assist with high-severity requests or issue escalations as needed • Proactively communicate with the team as an advocate for customers • Maintain records of customer interactions, including minutes from scheduled or unscheduled meetings

🎯 Requirements

• 2–4 years of SaaS account management or customer success experience • Comfortable with an early-start schedule (7:00 AM EST start, 3:00 PM EST finish) • Experience with or strong interest in maritime / industrial operations software (nice to have, not required) • Confident communicator with European clients — cultural fluency in Northern European business norms is an asset • Data-driven: comfortable with CRM data, usage dashboards, and health scoring • Active user of AI tools for drafting, research, and productivity • Based on Eastern Timezone (Canada or US East Coast) • Highly organized and able to respond to shifting priorities • Must be willing to travel for up to 1 week per calendar quarter • Diploma, Degree or Technical Certification in related field or proven equivalent experience • Strong customer service and interpersonal skills, and able to handle challenging situations with composure, professionalism, and courtesy • Previous experience in Account Management - preferably in a subscription-based business • Able to work on multiple assignments in a team environment • Possess strong communication, customer orientation and positive attitude • Aptitude for acquiring technical skills and an eagerness to learn is an asset • Must hold a valid passport with ability to travel outside of Canada for work

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