Technical Support Specialist

Job not on LinkedIn

🔥 24 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Helm Operations

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

☁️ SaaS

📦 Logistics

📋 Compliance

SaaS • Logistics • Compliance

Helm Operations is a software company that provides Helm CONNECT, a SaaS suite for the maritime industry. Their platform focuses on maintenance, regulatory compliance, personnel management, and logistics to help maritime operators streamline processes, stay compliant, and improve operational efficiency. Helm positions itself as a trusted provider for maritime leaders worldwide.

📋 Description

• Provide outstanding product support to customers and business partners worldwide • Analyze, prioritize, and resolve reported technical issues in a timely, SLA-compliant manner • Capture bugs and feature requests accurately and in sufficient detail for the development team • Identify additional product or training needs and escalate to manager in a timely manner • Record each customer interaction accurately and concisely in Zendesk • Respond to all customer requests per agreed service level agreements (SLA)

🎯 Requirements

• Diploma, Degree, or Technical Certification in a related field (or equivalent experience) • 4+ years providing technical customer support, ideally in a call-centre or helpdesk environment, with a track record of owning complex, escalated cases • Excellent English verbal and written communication skills required • Spanish and/or Portuguese an asset • Proficiency with MS Office Suite (Word, Excel, Outlook, PowerPoint) • Ability to work varied shifts including on-call to support 24x7 coverage • Experience with Zendesk, Jira, and Confluence a plus • Interest in QA, programming, or automation highly regarded

🏖️ Benefits

• Full-time employment • Regular employee status