Customer Operations Specialist

Job not on LinkedIn

🕒 August 25

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Provide customer service to owners seeking contract, file, or case status and progress updates • Support client requests, inquiries, or questions related to Title and Recording issues • Develop strong customer relationships through professional customer service and communication • Communicate properly with buyers and sellers throughout title changes and establish clear process expectations • Handle high call volume while providing an exceptional customer service experience • Receive inbound calls from owners, sales agents, third parties, and internal departments and provide accurate information about GVT services • Complete outbound calls to owners regarding their contract files or cases in system queues • Coordinate status updates and requests for recording or sales documents and title services • Maintain professional communication via phone and in person • Review and handle shared department inboxes for Transitions, transfers of ownership, and other title-related functions • Verify customer information and update system information as needed • Update systems with detailed comments regarding owner interactions • Input and update spreadsheets and other programs to track activity • Collect and process GVT fees and payments • Assist internal and external customers with resale transactions • Help with team member training as needed • Carry out reasonable requests from management

🎯 Requirements

• High School Diploma or equivalent • 1 year of Customer Service Experience • Good written, verbal & communication skills • Ability to multi-task and work well under pressure • Enthusiastic team player attitude • Solid and consistent customer service skills • 2 years of Customer Service in the Vacation Ownership industry is advantageous • Knowledge of documents required for a timeshare closing is advantageous • Detail oriented and basic skills with Microsoft Office software are advantageous

🏖️ Benefits

• Medical, Dental, and Vision insurance from Day One • 401k plan with company match • Life insurance • Company stock purchase program • Outstanding Team Member benefits • Discount travel programs • Generous Paid Time Off Program • Paid Sick Days • Team Member Recognition • Learning and advancement opportunities • Reasonable accommodation and employment benefits for individuals with disabilities