Senior Software Engineer – Customer Experience Platform, CX

🕒 June 30

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Hopper

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 $96M Venture Round on 2022-11

Travel • Technology

Hopper is a travel booking platform that offers a one-stop solution for planning trips, including flights, hotels, rental cars, and homes. The platform features advanced options such as price prediction, disruption assistance, and the Price Freeze™ feature, allowing travelers to secure deals and manage changes conveniently. Hopper is known for its mobile app availability on iOS and Android, providing a streamlined experience for its users. It serves millions of travelers worldwide, offering VIP support and various affiliate programs for partners.

📋 Description

• Design, develop and improve backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-service journeys • Build scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web channels • Collaborate with product, design, AI, and operations teams to deliver features that improve customer experience and agent efficiency • Integrate external systems (telephony, CRM, identity management, booking platforms) for internal use cases and partner deployments • Own features end-to-end: technical design, implementation, testing, deployment, monitoring, and iteration • Contribute to architecture decisions, code reviews, reliability improvements, and engineering best practices • Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction

🎯 Requirements

• 6+ years of software engineering experience, ideally building large-scale distributed systems or customer-facing applications • Strong technical expertise in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure • Experience designing, developing, and maintaining REST APIs, microservices, or event-driven systems • Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or equivalent) • Ability to decompose complex problems, make pragmatic trade-offs, and deliver iteratively • Excellent communication skills and comfortable collaborating with cross-functional teams • This role requires fluency in French and English.

🏖️ Benefits

• Health & wellness • Flexible hours • Global team events