Partner Relationship Manager

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🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Jonas Software is the leading provider of enterprise management software solutions to over 40 different vertical markets. The company has acquired over 160 unique and innovative companies, positioning itself as a trusted source for technology and product innovation. With a client base of over 40,000 customers worldwide, Jonas Software operates offices across multiple continents and employs over 3,500 skilled professionals. Its vision is to be a global leader in enterprise management software, recognized for quality and customer service.

📋 Description

• Build and maintain strong relationships with partners using payment solutions • Serve as the primary point of contact for partner inquiries, concerns, feedback, and escalated issues • Ensure timely follow-up and resolution of partner issues • Track and resolve unresolved issues across departments and external providers until closure • Develop a deep understanding of partner workflows to anticipate and prevent potential issues • Escalate system issues and advocate for partner needs within the organization • Support partner onboarding and integration with payment platforms • Support implementation efforts for new partners and transition them into ongoing relationship management • Coordinate with departments to proactively address risk and compliance issues • Inform partners about regulatory changes and product updates • Track partner interactions and maintain accurate CRM records • Prepare reports on partner engagement, support metrics, and satisfaction levels • Develop strategies to improve partner satisfaction and retention • Own partner churn management, including identifying risks, coordinating retention strategies, and reporting churn drivers • Champion AI integration into the PRM team and procedures

🎯 Requirements

• Bachelor’s degree in Business, Finance, Communications, or related field • Proven experience in partner relationship management within payments or fintech • Strong understanding of payment platforms, transaction processing, and compliance requirements • Proven experience navigating cross-functional teams and third-party relationships to resolve customer or partner issues • Demonstrated accountability managing and resolving complex partner challenges • Excellent communication and problem-solving skills • Proficiency in CRM software and Microsoft Office Suite • Specifically strong Excel skills • Ability to manage multiple partner accounts and prioritize effectively • High level of professionalism and partner-centric attitude • Some travel may be required for company offsites and client/partner visits, approximately 20% • Valid passport required • Experience with payment gateways, merchant services, or digital wallets • Knowledge of PCI DSS, AML, and other regulatory standards • Relevant certifications such as CRM, CXM, Fintech, or Salesforce • Experience with third-party vendors or service providers in payments or SaaS • Familiarity with issue tracking systems or escalation workflows • Must have pre-existing legal authorization to work in the United States

🏖️ Benefits

• 100% remote-first work model • Flexibility to work from home or a location of choice within the country of the job listing • Comprehensive medical, dental, vision, and life insurance plans • 401(k) plan with company match, 100% yours from day one • 15 paid vacation days annually • 5 paid sick days annually • 1 paid personal day annually • Employee Share Program participation (Ticker: TSE:CSU) • Company offsites and client/partner visits