Account Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Netagen

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Netagen is a Canadian information and communication technology (ICT) company that provides networking, cloud, managed services, professional services, and unified communications solutions to enterprise customers. With over 20 years of experience (formerly Combat Networks), Netagen offers end-to-end capabilities — discover, design, deploy, support and manage mission-critical networks — including network monitoring, network security, contact centre and NG9-1-1 emergency response migrations, backed by a 24/7 operations centre.

📋 Description

• Build and maintain long-lasting relationships with assigned clients • Conduct account reviews and client touchpoints to assess satisfaction, identify risks, and uncover renewal, retention, upsell, and cross-sell opportunities • Grow account revenue by aligning client needs with Netagen’s products and services • Serve as the primary point of contact, address concerns, resolve issues, and ensure customer satisfaction • Partner with Operations, Shared Organizational Services, Sales Design, and Sales Support to coordinate service delivery and develop solutions • Manage account renewals, contract amendments, and service changes while maintaining accurate documentation • Maintain client, opportunity, pipeline, and activity records in CRM systems; prepare reports and forecasts • Monitor account health, identify retention risks, and minimize churn • Stay informed about industry trends, market conditions, competitors, and emerging technologies • Participate in professional development, training, and industry events • Contribute to sales forecasting and business planning • Achieve or exceed revenue, renewal, and account growth objectives • Develop and execute account plans for key clients • Prospect, qualify, and develop new customer opportunities while expanding existing accounts

🎯 Requirements

• University or College degree in business, marketing, sales, or related field, or equivalent work experience • 3+ years of experience in account management, customer success, or inside sales • Experience ideally within the technology or telecommunications industry • Bilingualism in English and French considered an asset • Proven track record of maintaining client relationships and achieving sales or retention targets • Strong consultative and value-based selling capability • Working knowledge of structured sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale, SPIN Selling, Sandler, or similar frameworks • Ability to prospect, qualify, and develop new customer opportunities • Ability to expand existing accounts through renewal, upsell, and cross-sell strategies • Ability to build account plans, map stakeholders and decision processes, identify economic buyers, and manage compelling events • Experience building and managing a qualified pipeline and maintaining accurate CRM data • Ability to forecast account growth, renewal risk, and new business opportunities • Ability to engage technical contacts, business leaders, procurement teams, and executive decision-makers • Skills in discovery, active listening, objection handling, commercial negotiation, and presenting business cases • Comfortable learning and selling technology, telecommunications, managed services, connectivity, collaboration, or related business solutions • Ability to translate product, service, and market knowledge into client-specific recommendations • Customer-focused, resilient, commercially curious, proactive, and enthusiastic about building a successful company

🏖️ Benefits

• Performance-based incentive plan • Flexible work arrangements • Professional development and learning opportunities • Comprehensive health, dental and vision insurance • Long-term disability (LTD) insurance • Life Insurance and Accidental Death & Dismemberment (AD&D) insurance • Paid vacation and personal time • Ongoing learning opportunities • Performance-driven compensation program