Lead, Technical Account Management

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Lead, coach, mentor and develop a team of Technical Account Managers supporting SMB merchants • Partner with Client Success to help merchants grow, improve time to market, and adopt Affirm’s product suite after launch • Establish and track team OKRs and goals, creating proactive action plans as needed • Forecast TAM demand and recruit as necessary • Evaluate new hires’ technical capabilities • Handle team escalations and guide TAMs on integration solutions, troubleshooting, and optimization opportunities • Serve as a technical expert for customers • Advocate internally for merchants and collaborate cross-functionally to address their highest priorities

🎯 Requirements

• At least five years in a B2B customer-facing technical role • Three years as a people manager • Strong technical background in web development technologies and REST APIs • Computer science degree or professional engineering experience • Ability to build rapport with engineering customers • Excellent communication skills for internal customer advocacy and external representation • Bonus: experience providing solutions to e-commerce or in-store retailers • Must reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan

🏖️ Benefits

• Monthly stipends for health, wellness and tech spending • 100% subsidized medical coverage, dental and vision for you and your dependents • Health care coverage with all premiums covered for all levels of coverage for you and your dependents • Flexible Spending Wallets with stipends for Technology, Food, Lifestyle needs, and family forming expenses • Competitive vacation and holiday schedules • Employee stock purchase plan enabling employees to buy shares of Affirm at a discount • Reasonable accommodations during the hiring process