Account Manager – Creative Operations

🕒 August 11

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Storm Ideas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Storm Ideas is a specialist entertainment and digital agency that partners with television networks and media companies to deliver strategy, marketing, content, UI/UX, video production, engineering, product development, and analytics. They also offer flagship SaaS products such as HailTo to manage and distribute social assets to talent for social promotion. Based in Edinburgh, UK, Storm Ideas helps media companies adapt to digital consumption, grow audience engagement, and execute digital-first campaigns.

📋 Description

• Own account context for selected Creative Operations and Systems / Process Design clients, including stakeholders, priorities, history, open questions, risks, decisions, and follow-ups • Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs remain clear • Turn vague client requests into next steps, questions, owners, dependencies, and decision points • Use AI tools and workflows for meeting preparation, account research, stakeholder mapping, summarisation, action tracking, drafting, QA, and reusable account memory • Ensure clients feel well looked after through clear communication, follow-up, useful questions, and strong account ownership • Write client-ready summaries that make messy work understandable without overpromising or hiding uncertainty • Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context • Collaborate with Account Management, Creative Operations, AI Operations, and technical colleagues • Understand creative and operational workflows, challenge weak assumptions, ask practical questions, and explain tradeoffs in plain English • Identify whether client requests involve workflow, visibility, approval, stakeholder, or operating-rhythm problems • Help internal teams avoid overbuilding, underscoping, or committing before client needs are clear • Improve how account knowledge is captured, summarised, shared, and reused • Foster new opportunities and growth in existing client agreements

🎯 Requirements

• Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations • Strong written and spoken English • High agency and ability to escalate early when needed • Structured thinking and ability to break ambiguous work into users, inputs, outputs, owners, statuses, risks, decisions, and definitions of done • Serious interest in becoming an expert in AI-enabled account management • Existing use of AI in real work, including tools, prompts, workflows, context packs, summaries, QA checks, and repeatable operating patterns • Strong client presence; warm, confident, curious, responsive, and able to make clients feel understood • Comfortable with Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar collaboration/workflow systems • Sufficient systems/process literacy to understand what is being built, why it matters, risks, and how to explain it to non-technical stakeholders • Ability and availability to work 9:00am–5:30pm US Eastern Time • Legal right to work in Canada without restrictions or right to work in Canada through a visa

🏖️ Benefits

• CAD 65,000 to CAD 80,000 per year, depending on experience • 33 days paid leave • Benefits • Full-time, permanent employment contract • Modern hardware • AI-enabled workflows • Airtable/no-code tools • Collaborative team support • Remote-first working environment • Compensated follow-up technical exercise