AI-First Account Manager – Creative Operations

🕒 August 11

🇨🇦 Canada – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 17%

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Storm Ideas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Storm Ideas is a specialist entertainment and digital agency that partners with television networks and media companies to deliver strategy, marketing, content, UI/UX, video production, engineering, product development, and analytics. They also offer flagship SaaS products such as HailTo to manage and distribute social assets to talent for social promotion. Based in Edinburgh, UK, Storm Ideas helps media companies adapt to digital consumption, grow audience engagement, and execute digital-first campaigns.

📋 Description

• Own account context for selected Creative Operations and Systems / Process Design clients • Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs remain clear • Turn vague client requests into clear next steps, questions, owners, dependencies, and decision points • Use AI tools and workflows for meeting preparation, account research, stakeholder mapping, summarisation, action tracking, client-ready drafting, QA, and reusable account memory • Ensure clients receive clear communication, strong follow-up, useful questions, and reliable account ownership • Write client-ready summaries that make complex work understandable without overpromising or hiding uncertainty • Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context • Collaborate with Account Management, Creative Operations, AI Operations, and technical colleagues • Understand creative and operational workflows, challenge weak assumptions, ask practical questions, and explain tradeoffs in plain English • Identify whether client requests involve workflow, visibility, approval, stakeholder, or operating-rhythm problems • Help internal teams avoid overbuilding, underscoping, or committing before client needs are clear • Improve how account knowledge is captured, summarised, shared, and reused • Foster new opportunities and growth in existing client agreements

🎯 Requirements

• Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations • Strong written and spoken English • High agency and ability to escalate early • Structured thinking and ability to break ambiguous work into users, inputs, outputs, owners, statuses, risks, decisions, and definitions of done • Serious interest in becoming an expert at AI-enabled account management • Already using AI in real work, including tools, prompts, workflows, context packs, summaries, QA checks, and repeatable operating patterns • Strong client presence: warm, confident, curious, responsive, and naturally good at making clients feel understood • Comfortable working with Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar systems • Systems/process literacy sufficient to understand what is being built, why it matters, risks, and how to explain it to non-technical stakeholders • Strong written and spoken English • Comfortable working 9am–5:30pm US Eastern Time • Legal right to work in Canada without restrictions or right to work in Canada through a visa

🏖️ Benefits

• 33 Days Paid Leave and Benefits • Fully remote role • Modern hardware • AI-enabled workflows • Airtable/no-code tools • Collaborative team support • Compensated follow-up technical exercise • Permanent employment contract

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