Facilitator – Engineering Software

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🔥 2 minutes ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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I Am Here

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

👥 HR Tech

Healthcare • Wellness • HR Tech

I Am Here is part of the Pulse Learning Group and provides evidence-based mental health and wellbeing solutions aimed at improving employee health, productivity, and engagement. As the partner of choice for businesses seeking to create safe and productive teams, I Am Here delivers solutions that are easy to use, measurable, and effective. The program encourages the use of Employee Assistance Programs and helps cultivate mentally healthy workplaces through compassionate connections and conversations. It operates with a holistic approach in promoting wellbeing and supporting mental health in workplace environments.

📋 Description

• Facilitate scheduled live courses virtually and in person, typically one to two events per course each quarter • Deliver PIPE-FLO, AGi32, and/or ElumTools training for engineering and design professionals • Create interactive learning environments with questions, hands-on practice, and peer learning • Adapt facilitation style and pace to learners' experience levels and needs • Maintain and update course materials, exercises, and practice models for new software releases • Maintain version control for facilitator and learner materials • Collaborate with Client subject matter experts and product teams to translate engineering concepts into practical learning experiences • Apply adult learning principles to course design and delivery • Develop or update facilitator guides, job aids, FAQs, and process documentation • Create and administer virtual classroom sessions, including access, participant settings, invitations, engagement features, materials, and virtual labs • Partner with facilitators on session readiness and rehearsals • Run polls, quizzes, knowledge checks, attendance tracking, and engagement activities • Reconcile attendance and interaction data and prepare completion information • Troubleshoot virtual learning issues and coordinate technical support escalation • Create and validate survey and evaluation links • Run recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms • Review data, investigate discrepancies, document limitations, and consolidate information from multiple sources • Prepare reporting outputs for PulseLearning and Client stakeholders • Maintain reporting schedules, templates, and instructions • Apply naming, version control, accessibility, privacy, and security requirements • Escalate quality, privacy, accessibility, and operational risks • Identify process and learner-experience improvements • Use Microsoft 365 Copilot and approved AI or automation tools for session preparation, content updates, exercise creation, feedback summaries, meeting notes, status updates, document reviews, and reporting • Review and validate all AI-assisted outputs for technical accuracy • Improve facilitation and course content using learner feedback and evaluation results • Explore blended formats, shorter modules, and on-demand support • Identify repetitive tasks for AI or automation and document safe, repeatable improvements • Support knowledge transfer and onboarding of facilitators • Work with remote and globally distributed teams across multiple time zones • Stay current with product updates, industry practices, facilitation, instructional design, and learning technologies

🎯 Requirements

• Expert, hands-on knowledge of PIPE-FLO, AGi32, or ElumTools; expertise in one product area is required • For PIPE-FLO: background in fluid systems, piping, pumps, HVAC, or process engineering • For AGi32 and ElumTools: background in lighting design, lighting applications, or roadway lighting • 3+ years of experience facilitating technical training for adult learners, with delivery in both virtual and in-person settings • Ability to explain complex technical concepts clearly and handle questions on the spot • Hands-on experience setting up and running sessions on Microsoft Teams, Zoom, or Webex, including engagement tools and attendance tracking • Experience designing, developing, or updating technical courses and exercises • Experience creating learner surveys and evaluations and producing reports from learning or survey platforms • Experience using Microsoft 365 Copilot or other AI-enabled tools in content development, training delivery, or reporting • Growth mindset and enthusiasm for AI and new ways of working • Strong organisation and attention to detail • Ability to manage course delivery, administration, and reporting alongside each other • Ability to pick up new platforms and tools quickly • Strong verbal and written communication skills in English • Bachelor's degree in Engineering, Architecture, Lighting, Education, or a related field, or equivalent professional experience • Must be able to pass and maintain a security clearance • Occasional travel for in-person delivery

🏖️ Benefits

• Remote work arrangement • Occasional travel for in-person delivery

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