Survey Manager – Survey Research Science and Operations

🕒 September 23

⚔️ Virginia – Remote

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💵 $74.1k - $126k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Logo of ICF

ICF

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Manage concurrent survey-related projects and serve as the key point of contact to clients • Prepare project plans, manage schedules, and monitor performance using project management processes and frameworks • Create and track project budgets • Coordinate workstreams, assign and follow up on actions, manage dependencies, and escalate issues • Identify and coordinate with internal collaborators, subcontractors, and vendors • Manage and communicate with cross-matrixed professionals to ensure smooth team operations • Provide methodological or technical guidance for quantitative data collection activities, including web, mail, telephone, and in-person methods • Provide methodological or technical guidance for qualitative research, including cognitive interviews, one-on-one interviews, and focus groups • Develop project quality assurance protocols and ensure quality of data, reports, and presentations • Write proposals, analytic reports, issue papers, briefings, and correspondence • Develop and cultivate strong client relationships • Anticipate risks, bottlenecks, and dependencies and implement solutions • Update leadership on progress and reporting cycles • Participate in business development, proposal management, and proposal-section writing

🎯 Requirements

• Bachelor’s degree required • 3+ years of applied experience in the survey research field • 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products • 2+ years of experience with MS Office products—Word, Excel, PowerPoint, or professional skills • Experience managing and advancing multiple workstreams simultaneously, with strong organizational and follow-through skills • Demonstrated ability to take ownership of work, independently drive tasks forward, and recognize when issues require escalation • Demonstrated customer service orientation and outstanding level of professionalism in providing client support • Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment • Additional preferred experience: 1+ year conducting and analyzing qualitative research • Experience in quantitative data analysis and statistical software such as R, Python, SPSS, or SAS • Experience in proposal writing and/or budget development • Proficiency in Spanish or another foreign language is a plus

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs • Confidential accommodation support during application and employment • Benefit offerings referenced through the Transparency in Benefits Coverage Act

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