Bilingual Scheduling Coordinator

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 C$20 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed on 2006-12

Healthcare • Artificial Intelligence • SaaS

IKS Health is a healthcare technology and services company that provides an AI-driven, agentic care enablement platform combining human expertise with automation to connect clinical, operational, and financial workflows. Their offerings include revenue cycle management, patient access, denial prediction and optimization, medical coding, virtual scribing and ambient AI documentation, clinical documentation improvement, care coordination, and value-based care optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, focusing on reducing clinician burden, improving financial performance, and increasing operational efficiency.

📋 Description

• Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties • Capture and verify complete, accurate patient demographic and insurance details during scheduling • Perform basic real-time insurance eligibility checks • Inform patients of copays, balances, and required referral/prior authorization needs before visits • Follow provider-specific scheduling templates, visit-type rules, and clinical guidelines • Place outbound reminder calls and follow up on missed appointments/no-shows • Manage recall waitlists to keep provider calendars full • Resolve patient inquiries and handle sensitive interactions with empathy • Escalate complex issues appropriately • Maintain compliance with HIPAA guidelines, patient privacy laws, and IKS operational standards • Meet or exceed daily performance metrics for call handle time, schedule accuracy, quality assurance scores, and attendance

🎯 Requirements

• High school diploma or equivalent required • Bilingual • 1+ years of experience in a healthcare contact center, medical scheduling, or patient access role • Familiarity with medical terminology, insurance types (Commercial, Medicare, Medicaid), and basic RCM concepts • Experience utilizing Electronic Health Record (EHR) and Practice Management (PM) scheduling software • Exceptional phone etiquette, active listening, and compassionate approach to patient care • High accuracy in data entry for patient registration and insurance capture • Ability to handle anxious or frustrated patients with composure and professionalism • Ability to navigate multiple software applications simultaneously in a fast-paced environment • Strong self-management skills in a high-volume remote call center setting • Full-time employee eligibility requirements for benefits

🏖️ Benefits

• Benefits after 3 months of employment (1 month of training counts towards your start of employment) • Healthcare • Paid time off • Competitive benefits package