Bilingual Virtual Scheduling Coordinator

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology and services company that combines AI-driven software and human expertise to streamline clinical, operational, and financial workflows across the care journey. The company provides platform-based solutions including revenue cycle management, patient access, denial prediction and optimization, medical coding, clinical documentation (ambient AI scribe, virtual scribing, transcription), care team enablement, and value-based care/risk optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, and emphasizes human-in-the-loop agentic AI built on cloud technologies to reduce administrative burden, improve financial performance, and enhance care quality.

📋 Description

• Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties • Capture and verify complete, accurate patient demographic and insurance details during scheduling • Perform basic real-time insurance eligibility checks and inform patients about copays, balances, referrals, and prior authorization needs • Follow provider-specific scheduling templates, visit-type rules, and clinical guidelines • Place outbound reminder calls, follow up on missed appointments and no-shows, and manage recall waitlists • Resolve patient inquiries, handle sensitive interactions empathetically, and escalate complex issues appropriately • Maintain compliance with HIPAA guidelines, patient privacy laws, and IKS operational standards • Meet or exceed daily metrics for call handle time, schedule accuracy, quality assurance scores, and attendance • Serve as a direct point of contact for patients in front-end Revenue Cycle Management and patient access • Support seamless patient experiences, data integrity, provider schedule utilization, and reduced billing errors and claim denials

🎯 Requirements

• High school diploma or equivalent required • Bilingual • 1+ years of experience in a healthcare contact center, medical scheduling, or patient access role • Familiarity with medical terminology, insurance types (Commercial, Medicare, Medicaid), and basic RCM concepts • Experience utilizing Electronic Health Record (EHR) and Practice Management (PM) scheduling software • Exceptional phone etiquette, active listening, and a compassionate approach to patient care • High accuracy in data entry for patient registration and insurance capture • Ability to handle anxious or frustrated patients with composure and professionalism • Ability to navigate multiple software applications simultaneously in a fast-paced environment • Strong self-management skills in a high-volume remote call center setting • Full-time employee eligibility requirements apply to benefits

🏖️ Benefits

• Benefits after 3 months of employment (1 month of training counts towards your start of employment) • Healthcare • Paid time off • Competitive benefits package