Bilingual Virtual Scheduling Coordinator

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Seed on 2006-12

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology company that provides an AI-driven care enablement platform and services to health systems, physician enterprises, ambulatory practices and specialty clinics. Their offerings include revenue cycle management, clinical documentation (ambient AI scribe, virtual medical scribing, transcription), denial prediction, medical coding and audits, patient access solutions, care coordination and value-based care optimization, combining agentic AI with human expertise to improve clinical workflows, reduce clinician burden, and enhance financial performance.

📋 Description

• Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties • Capture and verify complete patient demographic and insurance details during scheduling • Perform basic real-time insurance eligibility checks • Inform patients of copays, balances, and required referral or prior authorization needs • Follow provider-specific scheduling templates, visit-type rules, and clinical guidelines • Place outbound reminder calls and follow up on missed appointments/no-shows • Manage recall waitlists to keep provider calendars full • Resolve patient inquiries and escalate complex issues appropriately • Maintain compliance with HIPAA guidelines, patient privacy laws, and IKS operational standards • Meet or exceed metrics for call handle time, schedule accuracy, quality assurance, and attendance

🎯 Requirements

• High school diploma or equivalent required • Bilingual • 1+ years of experience in a healthcare contact center, medical scheduling, or patient access role • Familiarity with medical terminology, Commercial, Medicare, and Medicaid insurance types, and basic RCM concepts • Experience utilizing Electronic Health Record (EHR) and Practice Management (PM) scheduling software • Exceptional phone etiquette, active listening, and compassionate patient-care approach • High accuracy in patient registration and insurance data entry • Ability to handle anxious or frustrated patients with composure and professionalism • Ability to navigate multiple software applications simultaneously in a fast-paced environment • Strong self-management skills in a high-volume remote call-center setting

🏖️ Benefits

• Benefits after 3 months of employment (1 month of training counts towards your start of employment) • Healthcare • Paid time off • Competitive benefits package