Customer Service Representative, Welcome Specialist

🕒 4 days ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Represent clients on inbound and outbound telecommunications with consumers and providers • Provide pull-through coaching for a team of Healthcare Communicators • Maintain excellent quality standards for client programs • Adhere to program scripts, guidelines, company policies, and Standard Operating Procedures • Accurately collect and capture required information in program databases • Exhibit effective communication and tele-management skills • Converse empathetically with callers and help them understand medical terminology as needed • Manage multiple projects simultaneously • Perform administrative and non-telecommunication duties as needed • Safeguard patient privacy and confidentiality under HIPAA guidelines

🎯 Requirements

• High School Diploma, or equivalent work-related experience required • Excellent verbal, written and listening communication skills • Competency with a computer keyboard and mouse • Pleasant telephone manner • Must have stable, reliable, high speed home internet • Must have a designated separate home office space that is quiet and away from distractions • Ability to work Monday-Friday, 11:30am EST-8:00pm EST • Must safeguard patient privacy and confidentiality by following HIPAA Privacy and Security Rules

🏖️ Benefits

• Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning, leadership development, and career advancement support • Collaborative culture • Temporary position for about 3 months with possibility to extend