Account Manager

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Intercept

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🤝 B2B

📣 Marketing

🤖 Artificial Intelligence

B2B • Marketing • Artificial Intelligence

Intercept is an award-winning B2B marketing agency built for the global technology sector. Established in 2006, it helps large enterprise tech brands turn ambitious briefs into measurable go-to-market outcomes by combining proprietary buyer intelligence, AI-native production and campaign orchestration (InterceptOS), and experimental R&D (Intercept Labs). The firm specializes in account-based marketing, AI-powered content and personalization at scale, sales and channel enablement, and integrating privacy, legal, and governance for enterprise deployments.

📋 Description

• Serve as the primary day-to-day client contact and trusted partner across assigned accounts • Lead client calls with confidence, structure, and clear next steps • Manage ongoing client communications • Build deep knowledge of client priorities, stakeholders, and internal dynamics • Maintain strong relationships through proactive engagement • Own post-project follow-on conversations and proactively advance next engagements • Identify upsell, cross-sell, and expansion opportunities across existing accounts • Develop new stakeholder, team, and business-unit relationships within client organizations • Partner with Account Directors and Client Pod Leads on account planning, expansion strategy, and pipeline development • Contribute to pipeline and account expansion goals • Provide client-facing oversight across programs while sharing project management responsibilities with Integrated Producers • Maintain awareness of timelines, scope, and dependencies • Act as an escalation point for risks, changes, or issues • Partner with Integrated Producers to align client intent and delivery reality • Contribute to campaign and program strategy with Strategy, Content, and Creative teams • Apply performance data, research, and client feedback to inform recommendations • Support creation and maintenance of briefs, feedback summaries, recap notes, and other documents • Review deliverables at key milestones for alignment and quality • Facilitate internal alignment calls and ensure documentation and follow-through • Apply AI-powered tools and workflows to support account planning, insight gathering, and efficiency • Stay informed on industry trends, emerging platforms, and evolving B2B best practices • Bring forward ideas to help Intercept and its clients work smarter

🎯 Requirements

• Minimum 4–5+ years of experience in a client-facing role within a marketing agency or client-side environment • Experience managing and growing client relationships, not just servicing them • Exposure to B2B marketing, enterprise technology, or complex buyer environments is a strong asset • Comfortable initiating commercial conversations and advancing opportunities • Strong written and verbal communication skills with senior client stakeholders • Highly organized, adaptable, and effective in fast-paced, multi-account environments • Confident collaborator able to work across strategy, creative, content, and delivery teams • Strong critical thinking and problem-solving skills • Demonstrated comfort with AI-powered tools and modern digital workflows • Proficient in Microsoft Office and collaborative, remote-first work environments • University degree in Marketing, Business, Communications, or equivalent experience preferred • Bilingualism (English/French) is an asset but not required

🏖️ Benefits

• Fully remote workplace • Certified Great Place to Work environment • Collaborative and innovative work environment • Custom-built AI teammates and AI-powered tools to support employees • Hybrid human + AI work model • Flexible work arrangement