Manager, Technical Operations

🕒 September 25

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

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InvoiceCloud, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

📦 Logistics

💼 Consulting

Insurance • Logistics • Consulting

InvoiceCloud, Inc. is a leading provider of digital bill payment solutions, dedicated to enhancing the billing and payment experience for its users. The company specializes in enabling seamless interactions with applications designed to simplify payment processes across various industries, including utilities, insurance, and local government. InvoiceCloud's True SaaS platform offers intelligent communication tools, paperless enrollment options, and integration capabilities, facilitating increased digital payment adoption and customer satisfaction. Their innovative approach has been recognized with industry awards, and they continue to work with partners to deliver efficient, customer-centered payment solutions.

📋 Description

• Own and operate the Infrastructure Service Request intake and prioritization process within JIRA • Oversee triage, prioritization, scheduling, and communication of infrastructure-related work, including patching, security updates, and platform initiatives • Partner with Cloud Platform Engineers, InfoSec, product owners, and cross-functional stakeholders to ensure predictable delivery, operational integrity, and change-management compliance • Participate in an on-call rotation as an escalation point for major incidents • Lead post-mortems and implement reliability improvements toward a 99.99% uptime target • Report to the Vice President of Platform Engineering • Directly manage Cloud Platform Engineers, including hiring, coaching, performance management, and career development • Maintain the JIRA board, backlog health, workflow governance, SLAs, stakeholder visibility, and prioritization discipline • Coordinate maintenance windows, patching, security updates, and operational upgrades • Facilitate Infrastructure Board Review sessions • Anticipate and escalate infrastructure risks involving capacity, obsolescence, performance, security exposure, and operational bottlenecks • Manage team capacity, staffing needs, workload, hiring, and skill development • Decompose, scope, and route large infrastructure requests into platform sprint cycles • Provide updates, insights, and risk assessments to the VP of Platform Engineering • Partner with InfoSec on security hardening and PCI/SOC 2 audit readiness • Streamline workflows, improve throughput and cycle time, standardize documentation, and reduce manual toil • Apply AI-assisted tooling and evaluate AI-driven automation for triage, anomaly detection, alerting, and self-service remediation • Introduce dashboards, reporting automation, trend analysis, and improved change-management practices

🎯 Requirements

• Bachelor’s degree and minimum 5 years of experience in Infrastructure, Platform Engineering, Site Reliability Engineering, or related technical operational roles • Demonstrated experience managing technical work intake processes and backlogs using JIRA or similar tools • Experience coordinating maintenance windows, patch cycles, or operational readiness activities • Strong understanding of change-management frameworks and operational governance best practices • Excellent communication skills and experience engaging with senior technical and business stakeholders • Strong analytical capabilities for assessing technical risk, complexity, and business impact • Expertise supporting and troubleshooting Microsoft Azure, including AKS, VNets, NSGs, Load Balancers, VPN/ExpressRoute, managed identities, and Azure Policy/RBAC • Expertise supporting and troubleshooting Kubernetes, including cluster operations, scaling, upgrades, workload security, and troubleshooting • Expertise supporting and troubleshooting Cloudflare DNS, CDN, WAF, and Zero Trust configurations • Experience with Terraform for modular, reusable cloud provisioning • Experience with Ansible for system configuration and application deployment • Automation skills using PowerShell, Bash, and/or Python • Experience supporting and troubleshooting Windows Server, IIS, and .NET Framework/Core application environments • Experience supporting and troubleshooting Ubuntu Server, Nginx, and Python Django applications, including containerization and integration with Azure services • Experience containerizing .NET and Python/Django applications and operating them in AKS with health probes, scaling, and observability • Experience designing and managing firewall rules, NSGs, ACLs, and network segmentation strategies in cloud and on-prem environments • Ability to analyze traffic flows, identify misconfigurations, resolve blocked flows, and enforce least-privilege access patterns • Experience managing distributed firewall policies across Azure, Cloudflare, and virtualization platforms such as Proxmox • Experience with GitHub Actions or Azure DevOps for automated builds, tests, deployments, and environment promotions • Strong monitoring, logging, and performance troubleshooting skills using Azure Monitor, Log Analytics, and optionally Prometheus/Grafana/New Relic • Familiarity with PCI, SOC2, and SOX requirements and compliant cloud-environment operations • Experience implementing policy-as-code, RBAC standards, secure network design, and environment governance • Experience partnering with InfoSec teams on security hardening, evidence collection, remediation, and PCI/SOC 2 audit logistics • Preferred certifications: Azure AZ-104, AZ-305, AZ-400, ITIL 4 Foundation

🏖️ Benefits

• Annual bonus or commission eligibility • Possible overtime pay • Equal employment opportunity and anti-discrimination protections • Disability-related or religious recruitment accommodations