Représentant·e bilingue du soutien à la clientèle

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $47.1k - $78.4k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Act as a central source and liaison for Patient Support Solutions programs • Respond to incoming calls and communications and perform outbound calling as required • Provide telephone, email, and web-based clinical support to patients, pharmacists, physicians, and other healthcare professionals • Handle product inquiries, treatment best practices, and treatment administration troubleshooting • Deliver patient counselling and adherence/compliance support • Manage internal clinical referrals and voice messages • Manage the call queue according to established policies • Report Adverse Events or Adverse Drug Reactions within 24 hours or according to manufacturer specifications • Perform financial means testing for patients when applicable • Provide and manage advanced reimbursement navigation and administrative services • Coordinate program logistics with stakeholders to optimize patient outcomes • Identify and arrange compassionate, bridging, and copay support • Review exceptional patient assistance cases and approve them according to predetermined permissions and standards • Communicate with pharmaceutical manufacturers about exceptional cases • Gather patient chart information and facilitate special authorization forms and drug-plan appeals • Follow quality and privacy standards and contribute to continuous quality improvement • Participate in team meetings, orientation, continuing education, and service-improvement initiatives • Represent STI Technologies Limited in external activities when required • Contribute to team development and maintain professional conduct

🎯 Requirements

• Fluency in French and English is required • University degree preferred • Ability to work a variety of shifts between 9:00am and 6:00pm Atlantic, Monday through Friday • Minimum of 1 year of relevant experience • Experience in pharmacy, patient assistance, nursing, specialty pharma, or a call center is a strong asset • Detailed knowledge of health insurance and health plan coverage • Understanding of pharmacy transactions and claims review • Strong computer and telecommunication skills • Advanced knowledge of computer environments and Excel, Word, and Outlook • Strong communication skills and excellent telephone etiquette • Keen attention to accuracy and ability to respond quickly to high-volume inquiries • Strong organizational and time management skills • Ability to coordinate patient services to ensure timely and continued access to therapy • Ability to work in a team environment and support co-workers • Ability to identify improvement opportunities and recommend workable solutions • Willingness to pursue professional development through special projects or committee participation • Ability to multitask and flexibility regarding support hours

🏖️ Benefits

• Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and wellness benefits • Equal employment opportunity • Disability accommodations throughout the recruitment process