Manager, Customer Analytics

🕒 April 28

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Jobber

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

SaaS • B2B

Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.

📋 Description

• Lead and develop a high-performing team • Drive strategic insights across the customer lifecycle • Build clarity, prioritization, and scalable ways of working • Shape decision-making through analytics leadership • Champion data quality, AI-enabled analytics, storytelling, and enablement

🎯 Requirements

• Proven experience as a people leader in analytics, with a strong track record of developing, coaching, and empowering high-performing analysts. • Deep expertise in Customer Success, post-sales, customer lifecycle, or SaaS business analytics. • Strong business acumen and strategic judgment. • Expert-level SQL skills. • Proficiency with BI and data visualization tools, such as Tableau. • Demonstrated experience with foundational and advanced analytics techniques. • Practical fluency with AI-assisted analytics workflows. • Strong stakeholder management skills. • A passion for storytelling through data. • A solid understanding of SaaS business models, customer health metrics, retention dynamics, and operational drivers of long-term customer value. • Intellectual curiosity, creativity, and adaptability in solving open-ended business problems. • Proven ability to thrive under pressure.

🏖️ Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind • Matching in RRSP, TFSA or FHSA, and stock options. • A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. • Annual stipends for health and wellness. • Professional growth opportunities through a dedicated talent development program.