Customer Experience Associate

Job not on LinkedIn

🔥 2 hours ago

⛰️ Colorado, Iowa, +4 more states – Remote

⛰️ Colorado – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ladder

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧘 Wellness

👥 B2C

Wellness • B2C

Ladder is a fitness app designed for individuals who are serious about training. It offers a social fitness experience called Ladder Teams, allowing users to access a complete strength training program, learn from expert coaches, and engage with a community of passionate fitness-seekers. Headquartered in Austin, TX, Ladder aims to help users plan and maintain progressive training programs.

📋 Description

• Deliver high-quality customer experiences that educate consumers on life insurance and Ladder • Provide omnichannel service via email and phone by responding to incoming inquiries accurately and promptly • Serve as the voice of the customer and collaborate with internal stakeholders to improve the customer journey • Collaborate with Underwriting and other business partners to help customers fulfill application requirements • Proactively take on responsibilities to improve the impact of Customer Experience • Work from 8:00 am to 5:00 pm in either Central or Mountain time

🎯 Requirements

• 2+ years in a customer-facing role, preferably in a technical industry • Experience providing excellent support via email and/or phone based on an assigned shift schedule • Startup mentality with the ability to adapt quickly to changes • Deep emotional intelligence and passion for delivering an exceptional customer experience • Proven ability to own customer issues from start to finish and solve problems while understanding customers’ needs • Demonstrated ability to accept feedback and remain committed to self-improvement • Excellent communication and teamwork skills • Must be physically located within the Central or Mountain time zones • Ladder is not currently sponsoring or transferring OPT or H-1B visas

🏖️ Benefits

• Excellent medical, dental, and vision coverage for you and your family • Flexible paid time off, including a week-long winter holiday closure • Stock options • 401(k) match up to 4% of contributions • Monthly Ladder Fit wellness stipend • Ten weeks of paid parental leave for birthing, adoption, or fostering • Work-from-home flexibility and support • One-time remote office stipend • Monthly stipend for work-from-home costs such as internet • Fun virtual company-wide events

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