Client Success Manager

🕒 September 21

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Offer support for high touch accounts servicing legal, medical, and other industries and organizations • Manage tasks tied to the pre-, post-, and sustaining implementation of the InReach platform • Support the success of Clients’ continuing education programs • Maintain positive and meaningful relationships with Clients by demonstrating integrity and building trust • Collaborate with Management to identify improvements related to efficiencies, processes, and team success • Document and track all Client interactions • Provide proactive service, solutions, and root cause analysis • Manage special projects as necessary • Maintain quality standards • Identify and communicate threats, obligations, and opportunities to the Manager and Team • Collaborate with product management and engineering teams to enhance and fix bugs in the InReach platform • Drive revenue growth through organic growth and Back to Base sales • Perform other duties as assigned by the Manager

🎯 Requirements

• High school or equivalent • Client Success Management experience: 3 years or more • Data entry: 1 year (preferred) • Sales experience: 1 year (preferred) • Experience mentoring client service representatives or peers • Personal and professional commitment management experience including break and lunch schedule administration • Experience in a priority setting, being able to effectively prioritize tasks and handle multiple tasks simultaneously • Excellent organizing abilities, effective and clear written and verbal communication along with highly developed listening skills to clients and colleagues • Strong client focus orientation and critical thinking skills to resolve complex client concerns/issues on their own, solution-oriented mindset • Proven ability to maintain patience, composure, and have compassion to de-escalate difficult situations to resolve conflicts by both email and over the phone • Demonstrated interpersonal savvy, relates well to all kinds of people, able work effectively with client admins and all teams in the company • Understanding of the importance of informing clients and colleagues of time sensitive information • Demonstrated ability to apply critical thinking skills to identify and provide ideas for improvements that are related to increased efficiencies, improved process, and the overall success of the Team • Ability to understand the clients' business objectives and to identify opportunities to expand value through thoughtful recommendations • Desire to learn and grow, and collaborate with other members of the Team • Exemplary attendance record • Must demonstrate strong integrity and trust • Possesses a drive for exceeding revenue targets and goals • Intermediate to advanced Microsoft Office skills • Familiarity with HTML and CSS preferred, but not required

🏖️ Benefits

• Remote/work from home setup • Health benefits • 401K / Stock opportunities