Lead Technical Service Representative

🕒 September 24

🏈 Alabama, Arizona, +36 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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LATICRETE International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

LATICRETE International is a global company specializing in the production of high-performance building solutions, specifically catered to tile and stone installation systems, substrate preparation, and a wide range of waterproofing and construction solutions. The company provides various products including adhesives, mortars, grouts, caulks, sealants, air barrier systems, and resinous coatings, as well as innovative solutions like radiant floor heating systems. LATICRETE serves multiple sectors including commercial, residential, and infrastructure projects. It also offers technical support and training to contractors and installers through its continuing education programs and comprehensive online tools. With a commitment to sustainability and quality, LATICRETE continues to develop innovative products, ensuring they meet the needs of their diverse clientele.

📋 Description

• Provide advanced technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat, emails, and other channels • Provide information on proper material selection, installation methods, and supporting information for physical building materials • Investigate and settle customer complaints through Salesforce within authorized limits • Place complaint settlement product orders and/or check requests • Handle cases and inquiries above Technical Services Representative I and II • Coordinate incoming requests for technical support and training with sales and field Technical Representatives • Follow up with field representatives and distributors to establish contact between contractors and design teams • Coordinate and participate in job site visits • Update and resolve complaints in Salesforce • Help ensure departmental procedures and internal controls are followed • Analyze Technical Services activities and report trends and needs • Train Technical Services Representatives and assist with team workload balancing and customer escalations • Make recommendations to management and drive process improvements • Prioritize and allocate work, delegate goals, define responsibilities and performance expectations, and set team priorities • Support Technical Services training programs • Create and update technical data sheets, technical advisories, FAQs, online tools, and website content • Review and approve technical literature, packaging, data sheets, and marketing collateral • Represent Technical Services in ISO quality system reviews and audits • Serve as a subject matter expert for Technical Services Representatives I and II • Manage associations with outside service vendors • Participate in Technical Services implementation and improvement initiatives • Work with Marketing to provide specifications, CAD details, and BIM content to third-party vendors • Help DevOps develop LATICRETE website tools for STRATA_HEAT and custom shower pans and drains

🎯 Requirements

• Minimum of 6 yrs. experience in construction industry • Minimum of 4 yrs. of experience in Technical Services or comparable industry experience • Experience with Salesforce and JD Edwards preferred • Strong knowledge of architecture and construction methods • Expert knowledge of LATICRETE product lines, applications, construction practices and materials • Associates degree or equivalent work experience • Demonstrated success solving complex issues • Demonstrated success participating on cross functional project teams • Leadership skills • Strong interpersonal, written, and verbal communications skills • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.…) and Outlook • Fluency in second language, preferred • Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly • Must be able to push/pull 50 lbs. • Must be able to stand 20% of the day or more • Must be able to sit for 80% of the day or more • Must be able to twist/bend 25% of the day • Squatting, climbing and/or crawling: 10% of the day • Must be able to travel up to 30%

🏖️ Benefits

• Medical • Dental • Vision • 401k • Tuition reimbursement • 13 paid holidays in addition to paid vacation and sick time • Flexible spending • Life Insurance, AD&D and Supplemental Insurance

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