Senior CRM Specialist – Adobe Experience Cloud

🔥 2 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Level Agency

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

📱 Media

🤝 B2B

Marketing • Media • B2B

Level Agency is a performance marketing agency that specializes in data-driven marketing strategies, performance media planning and buying, content creation, and marketing automation. Based in Pittsburgh, PA, the company is focused on maximizing their clients' return on ad spend through strategic testing and analytics. They serve a variety of industries, including education, e-commerce, business-to-business (B2B), and financial services, helping clients to motivate customer action, grow market share, inspire customer loyalty, and change public perceptions. Level Agency employs a scientific mindset with a framework of "Test. Learn. Grow," always ready to adapt and deliver measurable results for their clients.

📋 Description

• Own end-to-end build, QA, and deployment of email campaigns in Adobe Campaign and/or Adobe Journey Optimizer • Translate briefs and journey maps into working CRM builds • Configure audience targeting, personalization, and dynamic content • Manage send calendars, scheduling, dependencies, readiness checks, rendering, links, suppressions, and compliance • Configure and maintain multi-step, multi-channel journeys across email, SMS, and push • QA journey logic, timing, and audience entry/exit conditions • Audit and repair existing campaigns, journeys, workflows, and data schemas without disrupting live sends • Recommend improvements to journey logic, segmentation, and program performance • Propose solutions for structural and data-quality issues requiring architecture decisions • Communicate risks, expectations, and technical trade-offs to internal teams and client stakeholders • Document builds and fixes for reliable handoffs • Continuously experiment with AI tools and share prompts, process improvements, and use cases • Work within Level's Martech & Analytics team to support clients of an AI-powered performance marketing agency

🎯 Requirements

• Hands-on production experience in Adobe Campaign (Classic or Standard) and/or Adobe Journey Optimizer / Adobe Experience Platform • Track record of owning CRM work end to end with minimal oversight • Ability to diagnose and repair existing CRM instance configurations • Strong lifecycle marketing understanding • Sound judgment on independent decisions and escalation • Clear written and verbal communication • Working knowledge of HTML/CSS for email template troubleshooting and customization • Working knowledge of email/SMS compliance regulations • Bachelor's degree in Marketing, Information Systems, Computer Science, Business, or related field, or 4 additional years of equivalent professional experience • 5 to 8 years of hands-on CRM and lifecycle marketing experience, including significant production work in Adobe Experience Cloud email and journey platforms • Preferred: Salesforce Marketing Cloud, Microsoft Dynamics 365, Klaviyo, Braze, Adobe Experience Platform segments/schemas/audience activation, SQL, JavaScript, telecom or B2C subscription CRM, agency-side or client-facing experience • Expected proficiency and active use of AI tools such as ChatGPT, Midjourney, Claude, and Perplexity • Must be a resident of the United States or Canada • Employer is unable to sponsor visas

🏖️ Benefits

• Fully remote across the U.S. & Canada • Monthly WFH stipend • Summer Fridays • Unlimited PTO (U.S.) • Competitive vacation (Canada) • Parental/family leave options • Comprehensive health benefits • Mental health support • Company-paid disability coverage • Company-paid life coverage • Employer retirement contributions: 401(k) in the U.S. and RRSP match in Canada • Quarterly performance reviews • Career advancement opportunities • Occasional travel for company events and team working sessions