
1001 - 5000 employees
Founded 2005
âď¸ SaaS
đ Retail
SaaS ⢠Retail
Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.
đĽ 20 hours ago
đ¨đŚ Canada â Remote
đľ $85k - $105k / year
â° Full Time
đĄ Mid-level
đ Senior
đ§ ServiceNow
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1001 - 5000 employees
Founded 2005
âď¸ SaaS
đ Retail
SaaS ⢠Retail
Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.
⢠Own day-to-day configuration, development, and support of the ServiceNow instance ⢠Build and maintain applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components ⢠Design, develop, and troubleshoot ServiceNow integrations with third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato ⢠Monitor platform health, troubleshoot performance issues, and optimize scripts and flows ⢠Deliver and improve ITSM and HRSD workflows and automations, including Incident, Problem, Change, Request, and HR processes ⢠Administer roles, ACLs, permissions, and other platform access controls ⢠Serve as an escalation point for platform-level incidents and perform root cause analysis ⢠Coordinate with infrastructure, security, vendors, and other technical teams on cross-system issues ⢠Gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post-launch support ⢠Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences ⢠Evaluate ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant platform capabilities ⢠Maintain technical documentation, runbooks, integration documentation, and user procedures ⢠Provide support or training when needed ⢠Partner with IT and business stakeholders across development, staging, and production instances
⢠Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD ⢠Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax ⢠Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development ⢠Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations ⢠Strong understanding of ITSM processes and their translation into ServiceNow solutions ⢠Ability to independently troubleshoot complex issues across ServiceNow and connected systems ⢠Strong problem-solving, communication, and documentation skills ⢠Experience translating business requirements into scalable technical solutions ⢠Ability to manage multiple priorities in a fast-paced environment ⢠Experience with HRSD, ITOM, Workday, or identity/HR platforms is a nice-to-have ⢠Experience with ServiceNow AI/GenAI capabilities, including Now Assist, is a nice-to-have ⢠Experience with MCP and MCP-enabled tools or workflows is a nice-to-have ⢠Experience with Service Portal, custom widgets, HTML, and CSS is a nice-to-have ⢠Experience with Workato or other iPaaS platforms is a nice-to-have ⢠ServiceNow CSA or CAD, or ITIL 4 Foundation certification is a nice-to-have ⢠Must be legally eligible to work in Canada; visa sponsorship question is included in the application
⢠Flexible work environment ⢠Flexible paid time off and remote work policies ⢠Equity options ⢠Contributions to your pension plan ⢠Training opportunities ⢠Health and wellness credit ⢠Time off to volunteer ⢠Interest groups, employee-led networks, social committees, and sponsored sports teams ⢠Computer purchase program for a personal MacBook ⢠Enhanced parental leave ⢠Continuous learning opportunities ⢠Global mobility ⢠Medical, dental, wellness, life, and disability insurance ⢠RRSP plan and match ⢠Paid parental leave top-up ⢠Paid time off
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