Staff P&T Incident and Technology Risk Operations Manager

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Architect and drive operating mechanisms for Product & Technology incident response, enterprise risk reduction, and leadership visibility • Bring fragmented processes and practices together and establish common standards • Improve communications and follow-through and ensure appropriate data reaches engineering teams, executives, and security leaders • Connect enterprise risk areas including responsible AI, application and infrastructure security, identity and access, data protection, digital supply-chain risk, shadow IT/AI, security compliance, and operational resilience into a coherent leadership view • Maintain a consistent Product & Technology-wide incident management framework with roles, severity levels, escalation paths, and communication standards • Facilitate post-incident reviews and track action items to completion • Optimize intake, prioritization, escalation, and remediation workflows for security incidents and vulnerabilities • Build tracking views for material vulnerabilities, aging trends, and leadership exceptions • Synthesize insights across AppSec, AI governance, IAM, supply chain, data protection, and compliance • Identify recurring patterns in incident and vulnerability data to drive systemic fixes • Track KPIs and prepare dashboards and briefings for the CTO, Security leadership, and board-level reviews • Run operating cadences and remove workflow friction across Engineering, Security, Product, Legal, and Compliance • Work as a senior hands-on individual contributor rather than a line manager

🎯 Requirements

• Significant experience designing, implementing, or operating incident management, technology operations, security operations, or technology risk mechanisms within a complex enterprise environment • Proven track record of architecting and embedding incident management frameworks, post-incident RCA programs, communications protocols, and follow-through mechanisms across distributed engineering teams • Exceptional ability to translate complex, fragmented technical data into executive dashboards, narrative briefings, and board-level materials • Exceptional ability to structure ambiguous operational challenges, isolate systemic root causes, and build automated and durable mechanisms • Strong situational judgment, calm demeanor, and clear analytical thinking under pressure • Track record of building trusted relationships across engineering, operations, security, and executive leadership • Fluency in English as a working language is required • Applicants must disclose criminal convictions; criminal record checks are part of the hiring process

🏖️ Benefits

• A flexible work environment • Culture that celebrates performance • Career-defining opportunities • Flexible paid time off and remote work policies • Equity options • Contributions to your pension plan • Training opportunities • Health and wellness credit • Time off to volunteer • Interest groups, employee-led networks, social committees, and sponsored sports teams • Computer purchase program for a personal MacBook • Enhanced parental leave • Continuous learning opportunities • Global mobility • Inclusive and diverse team environment

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