Life Claim Administrator

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $39.2k - $65.4k / year

⏰ Full Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Search systems to locate all contracts held by the deceased • Set up death notifications and request application files and certificates • Prepare written correspondence regarding pending claims • Prioritize inquiries and follow-ups within service standards • Attach inquiries to the appropriate file and distribute them to the appropriate adjudicator • Manage the business inbox and voicemail, clearing all items within 24 hours • Prepare monthly SLA reporting • Correspond with Third Party Administrators as required for claims • Set up claim lines for new TPA claims • Mail claim packages as required • Support adjudicators and internal partners to ensure timely claim processing and accurate claim setup

🎯 Requirements

• 1-2+ years’ experience in claim administration or equivalent industry exposure • Proficiency with Office 365, including Excel, Outlook, and Word • Ability to adapt and stimulate change to achieve desired results • Resilience and ability to drive forward toward objectives despite adversity and resistance • Solution-focused approach; ability to own problems through resolution and make timely decisions • Analytical/systematic reasoning to positively impact results, organizational performance, and customer experience • Exceptional time management skills and ability to manage high volumes of cases within aggressive deadlines • Strong analytical skills to evaluate conflicting information from various sources and assess risk in making timely and effective decisions • Excellent organizational skills and ability to switch between tasks easily • Strong attention to detail when searching large databases or reviewing documents • Ability to thrive in a high-energy culture • Customer-service orientation • Continuous improvement mindset

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision coverage • Short- and long-term disability coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible environment focused on well-being and inclusion • Learning and career growth support