Life Claim Administrator

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $39.2k - $65.4k / year

⏰ Full Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Support adjudicators and internal partners to ensure timely claim processing and accurate claim setup • Search systems to locate all contracts held by the deceased • Set up death notifications and request application files and certificates • Prepare written correspondence and follow up on pending claims • Prioritize inquiries and follow-ups within service standards • Attach inquiries to appropriate files and distribute them to appropriate adjudicators • Manage the business inbox and voicemail, clearing all items within 24 hours • Prepare monthly SLA reporting • Correspond with Third Party Administrators for claims • Set up claim lines for new TPA claims • Mail claim packages as required

🎯 Requirements

• 1-2+ years’ experience in claim administration or equivalent industry exposure • Office 365, including Excel, Outlook & Word • Ability to adapt and stimulate change to achieve desired results • Resilience and ability to drive forward toward objectives in the face of adversity and resistance • Solution-focused problem ownership through resolution • Ability to make timely decisions using analytic/systematic reasoning • Exceptional time management skills • Ability to manage high volumes of cases within aggressive deadlines • Strong analytical skills to evaluate conflicting information from various key sources and assess risk • Excellent organizational skills with ability to switch between tasks easily • Strong attention to detail when searching large databases or reading documents • Ability to thrive in a high-energy culture • Customer-service orientation • Continuous-improvement mindset

🏖️ Benefits

• Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible environment • Learning and career growth opportunities • Inclusion and well-being support • Incentive compensation tied to business and individual performance