Medical Office Administrator, Late Shift

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 CA$50k - CA$55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

👻 Ghost score 0%

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Felix

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Series B on 2023-04

Consulting • Logistics • Healthcare

Felix is Canada’s first truly integrated healthcare platform, offering on-demand treatment for various health needs such as weight loss, mental health, and sexual health. Founded in 2019, Felix provides a digital-first approach to healthcare that includes everything from diagnosis to prescription, all accessible from the comfort of home. The platform connects users with licensed Canadian healthcare practitioners who provide prescriptions safely and appropriately based on remote assessments. Felix aims to provide hassle-free access to healthcare with options like free shipping and direct insurance billing, ensuring users receive necessary medications discreetly and efficiently.

📋 Description

• Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality • Own file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals • Create and follow a system to track lab requisitions and ensure results and documentation are received in full • Audit prior-month requisitions and contact labs and patients when ordered test results are missing • Act as liaison and support between the pharmacy and healthcare practitioner communications • Schedule, manage, and support healthcare practitioners and patients with audio/video consultations • Perform duties assigned by the clinical operations manager or medical director • Work closely with the customer support team • Maintain clinical documentation and update training materials • Respond to faxes and voicemails from external stakeholders • Perform administrative and data entry tasks supporting lab management processes • Assist healthcare practitioners with document management and basic editing of medical and insurance forms • Participate in QI/QA initiatives • Safeguard and protect personal health information as a personal health information delegate

🎯 Requirements

• Must be located in Canada • Must be available to work a set schedule of 5pm-1am EST (2pm-10pm PST), 5 days a week including weekends, 40 hours a week • Must be available to work evenings and weekends as needed • Successful completion of a medical office administration program or equivalent education in a related field • Minimum 2+ years of experience working as a medical office professional • Experience working in virtual care is considered an asset • Technical aptitude and the ability to learn software and systems quickly • Experience working with an EMR • Strong organizational skills and meticulous attention to detail • Customer service experience is considered an asset • Exceptional verbal and written communication skills • Ability to work both collaboratively and independently as we are a virtual-first company • Fluent in English; bilingual in French is considered an asset • Must have suitable remote-working environment where the safeguarding of personal health information can be facilitated • Must be legally entitled to work in Canada

🏖️ Benefits

• Full medical, dental and vision benefits • Maternity/paternity policy • 3 weeks vacation • Stock option grant