Associate Manager

🔥 18 hours ago

🇨🇦 Canada – Remote

💵 $65.8k - $109.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Monitor workflow management, conduct performance management, and hire staff • Ensure effective disability management practices are used appropriately • Provide technical support and guidance on complex claims issues • Conduct quality reviews and identify strengths and opportunities for continuous improvement • Provide leadership, encouragement, mentoring, and technical support to case managers • Help clients and the operation achieve positive outcomes and solutions • Develop and maintain relationships with plan members, case managers, and internal and external stakeholders • Use collaborative problem resolution approaches • Drive business and service outcomes • Manage an LTD team supporting veterans medically released from the Canadian Armed Forces • Support effective LTD management practices and procedures on the CAF LTD plan

🎯 Requirements

• Minimum 2-3 years of supervisory experience • Strong technical knowledge of Group Disability adjudication, insurance products and case management practices • Knowledge of medical terminology • Experience in technical training and development of staff • Exceptionally strong leadership skills • Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment • Excellent verbal and written communication skills in both English and French • Excellent problem solving and analytical skills • Results oriented with strong decision-making ability • Knowledge of Manulife LTD case management processes • Knowledge of CAF LTD specific claims management considered an asset • Knowledge of medical terminology, treatment and/or physical/mental functional ability assessment • Experience establishing and fostering healthy client relationships • Experience in coaching, mentoring, technical training, and/or developing people an asset • 3-4 years experience managing health recovery absences • Excellent interpersonal, motivational, influencing, negotiation and relationship-building skills • Ability to prioritize and work effectively under deadlines, balancing published service times with appropriate customer focus • Superior analytical and decision-making ability • Flexibility to handle multiple priorities • Demonstrated ability to achieve results • PC skills including MS Word, Excel and Outlook • Completion of some related insurance industry courses would be an asset • Previous Group Disability Claims experience an asset • Completion of post-secondary education in health sciences field helpful/asset

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension and a global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Reasonable accommodation during the application process