Senior Bilingual Disability Case Manager

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Establish and maintain superior customer service for policyholders, agents, and marketing centers • Manage ongoing claims by requesting medical and financial documentation or investigations as required • Consult with specialists across relevant areas • Review claims and underwriting files for disclosure of medical history, exclusions, riders, endorsements, policy enhancements, premium waivers, and other benefits • Make claim benefit eligibility determinations and communicate decisions to stakeholders • Document claim files accurately • Obtain file information and review policy provisions to verify eligibility • Maintain claim records in the system to ensure accurate reserve calculations

🎯 Requirements

• University degree in any discipline or equivalent experience • 2–3+ years of experience in claims adjudication, ideally in disability claims • Strong customer service orientation and solid negotiation skills • Advanced proficiency in Microsoft Word, Excel, and PowerPoint • Fully bilingual in French and English • Excellent interpersonal, oral, and written communication skills • Working knowledge of government legislation, legal precedents, the Insurance Act, and/or the Civil Code of Québec is an asset • Strong knowledge of medical conditions and terminology • Experience interpreting and applying financial documentation and fair claims practices • Good understanding of underwriting processes • Strong analytical skills for assessing conflicting information, evaluating risk, and making timely decisions

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Flexible work environment • Health, dental, mental health, and vision benefits • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Learning and career growth support • Inclusion and well-being support