Republican Political Representative

🕒 September 8

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Make outbound phone calls on behalf of the Republican Party to support get-out-the-vote efforts • Support customer service, technical support, and customer sales interactions • Handle inbound and outbound contacts courteously, promptly, and professionally • Listen to customers, understand their needs, and resolve issues • Research systems for missing information and coordinate with other departments • Follow client-program processes, scripts, policies, and procedures • Use systems and technology for account-management tasks • Document and process customer claims accurately • Use the knowledge base and training to answer customer questions • Protect confidential and personal information • Escalate customer issues to appropriate staff and managers • Achieve first-call resolution through effective problem solving and call handling • Attend meetings and training and review new training materials • Maintain required attendance and work schedules • Interact with hundreds of customers weekly across the country • Resolve support issues, sell products and services, and deliver a positive customer experience

🎯 Requirements

• Must be 18 years of age or older • High school diploma or equivalent • Experience with data entry using a computer • Ability to read and speak English fluently • Wired high-speed internet connection with download speed of 20 Mbps or higher • Excellent organizational, written, and oral communication skills • Ability to type 20+ words per minute accurately • Ability to work regularly scheduled shifts during operating hours, including training • Basic knowledge of Microsoft Office Suite: Excel, PowerPoint, Word, and Outlook • Familiarity with computers and Windows PC applications • Ability to learn new and complex computer system applications • Reliable attendance and punctuality • Ability to evaluate, troubleshoot, and follow up on customer issues • Aptitude for conflict resolution, problem solving, and negotiation • Customer-service orientation, including empathy, responsiveness, patience, and conscientiousness • Ability to multitask, stay focused, and self-manage • Strong team orientation and customer focus • Ability to thrive in a fast-paced, changing environment • Excellent interpersonal skills and ability to build relationships with team members and customers • Must be authorized to work in the United States or Canada • Willingness to undergo a Level II background and/or fingerprint security investigation • Willingness to submit to drug screening • Preferred but not required: one year of contact-center experience in customer service, technical support, inside sales, back-office, chat, or administrative support • Preferred but not required: work-at-home experience • Preferred but not required: state or federal work experience

🏖️ Benefits

• Paid time off • Paid holidays • Paid training opportunities • Regular daily, weekly, and monthly monetary incentives • Prizes including computers, tablets, phones, TVs, trips, tickets, and cars • Standard group benefits for full-time employees after 90 days of employment • MEC medical plan option for all employees after 30 days of employment • Medical, dental, and vision coverage options • Regular raises based on tenure and performance • Advancement opportunity • Fun, engaging work environment • Casual dress code • Cash and prize contests • Flexible, customized scheduling options • Multiple shifts and weekly work variations