Success Manager

🕒 5 days ago

🦌 Connecticut, New York – Remote

🦌 Connecticut – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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MDVIP

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🏥 Healthcare

☁️ SaaS

👥 B2C

💰 Private equity on 2005-01

Healthcare • SaaS • B2C

MDVIP is a US-based healthcare membership company that provides personalized primary care through a network of affiliated physicians. Members pay an annual fee (with options to pay every 3, 6, or 12 months) for access to a dedicated physician who manages a smaller patient panel (~600 patients) allowing longer visits, same-day or next-day appointments, after-hours availability, and a comprehensive Annual Wellness Program that includes advanced labs, in-depth screenings, and a personalized care plan. MDVIP complements existing insurance/Medicare by billing routine and specialist/hospital services through insurance while the membership fee covers the enhanced primary care experience and wellness program. The company also connects members with Medical Centers of Excellence (e. g. , Cleveland Clinic, Mayo Clinic) for advanced care and serves employers looking to improve wellness and retention.

📋 Description

• Manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. • Establish strong, credibility-based partnerships with physicians that serve as the foundation for long-term growth, retention, and performance improvement. • Influence physician decision-making by providing insight-driven guidance on growth strategy, pricing, utilization, and practice performance—without direct authority. • Partner with physicians to develop and execute data-driven growth plans that improve membership, retention, and overall practice revenue. • Own physician and staff inquiries end to end, delivering timely, high-touch support, problem resolution, and seamless connection to MDVIP resources. • Guide new affiliates through onboarding and first-year success plans while identifying and unlocking growth opportunities in established practices. • Execute a consistent cadence of in-person and virtual interactions tailored to practice performance and opportunity. • Manage a defined portfolio of practices with accountability for identifying risk, prioritizing engagement, and expanding relationships. • Track activity and outcomes, prioritize high-impact efforts, and take full ownership of performance results across a territory.

🎯 Requirements

• 3+ years of experience in sales, account management, operations, or revenue focused customer success • Experience meeting and exceeding performance metrics or targets • Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred • Ability and willingness to travel regularly within assigned territory

🏖️ Benefits

• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, vision insurance, and retirement plans. • Professional development: access to ongoing training and leadership development programs. • Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.