Technical Support Engineer

Job not on LinkedIn

🕒 September 15

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Metrc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Venture Round on 2018-10

Consulting • Logistics • Healthcare

Metrc is a company that specializes in track-and-trace technology for the cannabis industry, providing end-to-end supply chain visibility. Established in Colorado in 2011, Metrc has pioneered a solution that combines advanced software, RFID technology, and a secure database to track cannabis from seed to sale. Metrc provides tools to streamline compliance, support tax revenue accounting, and secure regulated markets. Additionally, it offers support and training to ensure effective use of its platform. The company partners with various states and regions across the United States, including California, Virginia, and Colorado, to implement its supply chain solutions.

📋 Description

• Serve as the escalation point within Support for complex system and API issues • Use log analysis, database queries, API testing, and scripting to diagnose root causes • Investigate and troubleshoot .NET (C#) and/or Node.js applications • Review logs, trace application behavior, and reproduce defects in lower environments • Create and manage detailed JIRA tickets with reproduction steps, logs, technical findings, and recommended fixes • Write scripts and tooling to automate repetitive troubleshooting and reduce time-to-resolution • Identify recurring issue patterns and drive permanent code-based solutions • Build and maintain internal support automation, diagnostic tools, and workflow improvements • Communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders • Create and maintain troubleshooting guides, runbooks, and knowledge base articles • Perform other duties and responsibilities as assigned

🎯 Requirements

• 2–4 years of experience in technical support, software engineering, application support, or a similar hands-on technical role • Experience working with or supporting .NET (C#) and/or Node.js applications • Comfortable reading application code, debugging system behavior, and writing scripts or lightweight tooling • Working knowledge of SQL, RESTful APIs, and tools like Postman or curl • Familiarity with C#, JavaScript/TypeScript, PowerShell, Python, or Bash • Solid understanding of web applications, system integrations, and troubleshooting across distributed environments • Strong communicator able to translate technical findings for technical and non-technical audiences • Must be based and work in the US • Exposure to Git, CI/CD, Docker, or Kubernetes is a plus

🏖️ Benefits

• Remote work • Equal Opportunity Employer protections and consideration for employment and advancement without regard to protected characteristics • Reasonable accommodations for individuals with disabilities