Support Specialist – Engineering Analysis

Job not on LinkedIn

🕒 September 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Milsoft Utility Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

🤝 B2B

☁️ SaaS

⚡ Energy

B2B • SaaS • Energy

Milsoft Utility Solutions is a software company that provides integrated engineering, operations, outage management, and customer information systems for utility providers. Their platform includes GIS and field engineering tools, outage and storm management, contingency and engineering analysis, enterprise accounting and utility billing (CIS), meter data management/AMI support, work and financial management, and communications solutions such as IVR and automated customer service. Milsoft offers both on-premise and hosted solutions and integrates with best-of-breed partners to help utilities plan, operate, and communicate with customers more reliably and efficiently.

📋 Description

• Provide frontline technical support services to Milsoft customers • Install, troubleshoot, resolve problems, and maintain Engineering Analysis products and services • Resolve technical support inquiries through remote troubleshooting and diagnostics • Advise customers on system settings and configurations that improve software performance and user experience • Convert customer concerns and requests into detailed tickets with reproduction steps for the Development team • Translate complex operational and system processes into clear instructions and knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and software functionality through continuous product release cycles • Provide support in a 24/7 environment using phone, email, and remote connection software • Uphold Milsoft’s values and philosophy relating to ethics, integrity, and corporate responsibility • Perform other assigned duties

🎯 Requirements

• Bachelor’s degree in Electrical Engineering or equivalent work experience • Prior experience in the electric utility field is preferred • Knowledge of Microsoft server/client operating systems • Knowledge of network architecture and components • Experience with Lua scripting is a plus • Effective verbal and written communication with customers • Ability to adapt to and learn new technologies and retain knowledge • Ability to provide after-hours on-call support • Ability to travel as required

🏖️ Benefits

• Salary/exempt/full-time classification • Remote work arrangement • Some travel opportunity/requirement • After-hours on-call support time