Technical Consultant

Job not on LinkedIn

🕒 September 18

🇨🇦 Canada – Remote

💵 $42.8k - $58.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Napoleon Products

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏭 Manufacturing

🏨 Hospitality

🍽️ Food & Beverage

Manufacturing • Hospitality • Food & Beverage

Napoleon Products is a worldwide manufacturer of premium barbecues, fireplaces, heating and cooling systems, and outdoor living products, supplying consumers and dealers across many international markets. The company focuses on outdoor cooking and home heating solutions and distributes its products through regional dealers, retail channels, and online presence.

📋 Description

• Provide a World Class Customer Experience to existing and new customers • Handle inbound inquiries by phone, email, chat, social media, and other channels • Process parts and replacement parts orders • Provide technical support to dealers and service technicians • Provide maintenance and troubleshooting guidance to customers • Document relevant information in designated CRM databases • Identify root causes of installation and mechanical problems and provide detailed resolutions • Visualize and troubleshoot installation or mechanical problems with installed equipment • Report revisions needed for replacement parts manuals and maintain support documents • Report product website issues and recommend updates • Accumulate and share product information with team members • Identify and track potential product quality issues and report them through Quality Audit • Enter product-return information and follow up with customers for internal inspection • Report inspection findings to customers to prevent recurrence • Complete Hearth NED product training • Build and maintain relationships with customers, AE, and internal teams

🎯 Requirements

• Must have G3 (Gas License) to be considered • Minimum G3 or equivalent experience • NFI certificate would be an asset • Experience in a Hearth manufacturing environment would be an asset • Preference provided to candidates with previous hearth field experience • Previous counter sales support or relevant experience • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) • Proficient in Visual, Customer Service Software, and ERP/CRM Data Management • Customer service skills • Technical experience relevant to Hearth product installation and service • Ability to work Monday to Friday, 8:30 a.m. to 5:00 p.m.

🏖️ Benefits

• Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company • Long Term Disability Protection • Well-being support programs and virtual medical visits • Employee & Family Assistance Program for mental health and well-being (EAP) • Training Allowance and continuous learning opportunities and programs • Leadership development and mentorship programs • Clear pathways for advancement • Appreciation events, raffles, and team building activities • Napoleon Cares – A fund sponsored by Associates to help Associates in times of need • Competitive total compensation package, inclusive of bonus opportunity • Retirement savings plan with matching Company contributions (RRSP/DPSP) • Exclusive Associate discounts on award-winning products

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