Software Architect

🕒 July 17

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $30M Series B on 2021-11

Consulting • Logistics • Marketing

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Design and architect scalable, secure, and high-performance backend systems for Netomi's core platform. • Build and optimize low-latency applications capable of handling high-throughput workloads. • Lead technical design discussions and define architecture best practices across engineering teams. • Work extensively with Java, Spring Boot, MySQL, Redis, AWS, Docker, and ECS. • Own performance tuning, database optimization, caching strategies, and distributed system design. • Collaborate with product managers, engineering leaders, DevOps, and QA teams to deliver reliable platform capabilities. • Review code, mentor senior engineers, and drive engineering excellence. • Ensure platform components are resilient, observable, maintainable, and production-ready. • Make architectural decisions around microservices, APIs, cloud infrastructure, scalability, and deployment patterns. • Identify technical risks and proactively propose solutions.

🎯 Requirements

• 8+ years of software engineering experience, with strong backend/platform engineering exposure. • Strong expertise in Java and Spring Boot. • Deep experience with MySQL, including schema design, indexing, query optimization, and transaction management. • Hands-on experience with Redis for caching, rate limiting, queues, or low-latency data access. • Strong cloud experience with AWS, especially production-grade deployments. • Experience working with Docker and containerized applications. • Hands-on experience with AWS ECS or similar container orchestration platforms. • Proven experience designing and building low-latency, high-performance applications. • Strong understanding of distributed systems, microservices, REST APIs, event-driven architecture, and system scalability. • Experience with monitoring, logging, debugging, and production incident resolution. • Strong problem-solving, ownership, and technical leadership skills.

🏖️ Benefits

• Netomi is an equal opportunity employer committed to diversity in the workplace.