Desktop Support Technician

Job not on LinkedIn

🕒 March 20

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Technology Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

American Technology Services is a full-service IT firm that delivers managed services, cybersecurity, compliance, cloud and Microsoft-based hosting, custom software development, and IT strategy and lifecycle management. ATS operates a Security Operations Center and offers vulnerability assessments, incident response, continuous monitoring, and Microsoft GCC/GCC High solutions for government contractors and regulated organizations. The company also provides help desk and embedded onsite technology teams, and explores advanced technologies such as artificial intelligence and virtual/immersive research to build tailored, secure IT solutions for enterprise, associations, financial institutions, nonprofits, and healthcare clients.

📋 Description

• Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans. • Provide proactive maintenance of systems, technical support, and guidance of client network and systems. • Ability to work as part of a team to solve problems. • Manages system back-up and recovery solutions. • Perform troubleshooting analysis of desktop applications, servers, and network components. • Monitors system performance and implement tuning as needed. • Participates in developing and maintaining technical documentation associated with customer systems. • Follow department procedures for successful incident management. • Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software, and overall health of server systems and network devices. • Participate in on-call rotation as required.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience. • At least 5 years prior experience either in consulting or a managed services environment. • MCSE / CCNP or progress toward MCSE / CCNP. • At least 1 year of experience in Windows Server with Active Directory. • At least 1 Year of experience with Office 365 and Azure, Microsoft Exchange, and SharePoint Online. • At least 1 year of experience with Routers and routing protocols.