Relationship Specialist

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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🗣️🇫🇷 French Required

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OPENLANE

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Apply critical thinking to assess business situations and risks and make decisions with minimal supervision. • Develop an understanding of customer needs by using customer relationship management (CRM) tools and following associated workflows. • Grow the portfolio organically and contribute to promotional efforts for new and existing accounts as part of product campaigns and cross-platform partnership initiatives. • Manage, maintain, and balance risk across customer accounts. • Manage existing accounts and identify new growth opportunities. • Embrace our culture of supporting others’ success as they grow in their roles.

🎯 Requirements

• Three to five years of experience in customer-facing, sales, or sales support roles. • A valid driver’s license, along with reliable and dedicated transportation. • Ability and willingness to travel frequently throughout your territory to support current and prospective customers. • Desire and experience working in a multifaceted environment, effectively managing multiple tasks with a focus on productivity and adaptability. • Apply business expertise effectively, adapt to the audience, maintain curiosity, and efficiently resolve dealers’ key issues. • Strong understanding of portfolio management, risk management, and prospecting. • Ability to work independently and autonomously when required, as well as collaboratively within a team. • Ability to use and understand the technologies required for the role, such as mobile applications and software. • High level of accountability for regional and business objectives. • Experience in the automotive industry or financial services is an asset. • Experience with Google Workspace, Salesforce, and Tableau is an asset.

🏖️ Benefits

• Competitive salary • Medical, dental, and vision benefits, with employer contributions to a Health Spending Account (U.S.) and Flexible Spending Account options (U.S.) • 401(k) plan (U.S.) or RRSP (Canada) with company matching contributions, fully vested immediately • Paid vacation, personal days, and sick leave • Paid maternity and paternity leave (U.S.) • Employer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment insurance (U.S.) • Comprehensive Employee Assistance Program • Employer-paid “Leap into Service” volunteer day • Tuition reimbursement for eligible programs • Opportunities to expand your skills and share your knowledge within a publicly traded global organization • Corporate culture focused on internal promotions, diverse career paths, and meaningful professional advancement

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