Bilingual Automotive Technical Specialist, Claim Resolutions

🔥 56 minutes ago

🇨🇦 Canada – Remote

💵 $28 - $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

📣 Marketing

💰 $10M Venture Round on 2008-12

Logistics • Consulting • Marketing

OPENLANE is a company that builds digital marketplaces for used vehicles, catering to regions such as the US, Canada, and Europe. They provide a range of services including finance floorplan and inventory financing solutions, technology platforms that drive results, and comprehensive end-to-end solutions to support automotive businesses. Notable brands include OPENLANE US, Canada’s largest digital wholesale marketplace for used vehicles, and OPENLANE Europe, a leading digital platform in Europe and the UK. OPENLANE also offers solutions like Velocicast for wholesale and retail auctions, autoniq for vehicle history evaluation, AutoVIN for vehicle inspections, and CarsArrive for vehicle shipping services. They support independent dealers with financing and provide various automotive services including high-tech locksmith solutions, recovery management, and compliance services.

📋 Description

• Verify vehicle condition data from inspection reports, confirming accuracy and identifying discrepancies • Investigate and resolve customer arbitration claims as a neutral technical expert • Maintain clear communication with customers about the technical basis for resolutions • Educate customers and internal teams on vehicle condition, repairs, and reconditioning expectations • Translate customer descriptions into technical assessments of mechanical, cosmetic, or title-related concerns • Resolve issues involving vehicle registration, liens, and odometer disputes • Use analytics to identify trends and improve customer experience and productivity • Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions • Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss • Stay current on arbitration policies, best practices, and relevant provincial legislation across Canada

🎯 Requirements

• Bilingual in English and French • Minimum of 2 years of hands-on experience in the automotive industry, such as Service Technician, Service Advisor, Damage Estimator, or Body Shop • Available to work in the EST Time Zone from 8:30 AM - 5:00 PM • Outstanding customer service orientation with excellent communication abilities, capable of de-escalating conflict and managing customer expectations • Positive attitude, exceptional follow-up skills, basic computer literacy, and strong commitment to teamwork • Superior conflict resolution, negotiation, and communication skills, both written and verbal • Proficiency in utilizing CRM software to manage customer interactions and maintain accurate records • Ability to analyze a process and suggest/develop improvements • Experience using Google Suite offerings and Slack

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement

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