Senior Account Manager

🕒 October 22

🏈 Alabama, Arizona, +22 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $100k - $115k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Packback

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

💰 Private equity on 2024-04

Education • Artificial Intelligence • SaaS

Packback is an education technology company that provides an AI-powered, pedagogy-first platform for inquiry-based student discussions, real-time writing feedback, and originality/plagiarism prevention for K-12 and higher education institutions. The SaaS platform automates formative feedback and grading assistance, integrates with learning management systems, and emphasizes responsible, transparent use of AI to improve student engagement, writing skills, and learning outcomes.

📋 Description

• Manage a portfolio of 20–40 accounts across onboarding, fulfillment, renewal, and upsell • Maximize customer value by guiding institutions toward full platform adoption and desired learning outcomes • Translate data-driven insights into actionable strategies and compelling presentations • Build and maintain collaborative relationships with institutional stakeholders, including superintendents, provosts, deans, administrators, and instructional designers • Monitor customer adoption rates and develop strategic plans to increase platform utilization • Plan and coordinate professional development workshops and seminars for faculty and teachers • Communicate event goals and requirements to Curriculum Success Managers executing training sessions • Monitor contract health scores and identify accounts at risk of churn • Implement targeted interventions to address customer challenges and improve satisfaction • Serve as a subject matter expert on Packback platform features and updates • Maintain deep knowledge of Packback’s AI-driven features and user experience enhancements • Identify and build repeatable solutions for known problems, especially for new systems • Travel domestically up to 25% to meet key decision-makers • Support Packback’s mission to improve education outcomes through technology that strengthens writing, critical thinking, and student-centered learning

🎯 Requirements

• 5+ years of experience in Account Management for education technology and/or SaaS company • Track record of multi-threading and building relationships with executive level stakeholders (e.g., Provosts, VPAA, etc.) • Demonstrated success managing and growing complex enterprise accounts with multiple stakeholders and various contract lengths • Proven track record of meeting or exceeding revenue retention and expansion goals (e.g., NRR, GRR, upsell/cross-sell targets) • Experience partnering with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams • Strong understanding of the Higher Education landscape, including institutional decision-making structures, academic workflows, and technology adoption challenges • Willingness to travel as required, up to 25% of time • Must be authorized to work for any employer in the U.S. without sponsorship • Must reside in one of the eligible states: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Michigan, New Jersey, North Carolina, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington, or Wisconsin

🏖️ Benefits

• 12 weeks of paid leave for welcoming new children • Multiple Health and Welfare Benefit Options (Medical, Dental, Vision) • 401k plan (with employer matching) • Flexible + Remote Work Opportunities • Unlimited Paid Time Off (PTO) • Employer Assistance Program (EAP) • Calm and DoorDash subscriptions • Career development paths with support and training

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