Technical Support Agent, Bilingual French/English

🕒 October 1

🇺🇸 United States – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Provide first-level support for POS hardware/software and PAR products • Resolve operational and technical issues quickly and efficiently • Log and manage incidents using service management tools • Follow escalation workflows and contribute to the knowledge base • Deliver exceptional service that fosters total customer satisfaction • Complete administrative support tasks related to customer service • Analyze issues and apply sound judgment to determine resolutions • Collaborate with internal teams and third-party engineers as needed • Report to the Technical Support Manager

🎯 Requirements

• Candidates must be bilingual French/English speaking • 1+ year of Customer Service experience • Background in restaurant or call center environments • Strong problem-solving and communication skills • Solid typing skills and working knowledge of Windows OS • Reliable broadband/fiber internet and access to a backup work location • Ability to work weekends, holidays, and overtime as needed • Must be U.S.-based • Networking experience a plus • AAS in electronics tech or computer science a plus • A+ or Microsoft certifications a plus

🏖️ Benefits

• Opportunities for growth and internal promotion • Equal employment opportunities • Reasonable accommodations for individuals with disabilities