Automotive Fixed Ops Specialist – Training and Implementation

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

📚 Learning and Development

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PBS Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🚘 Automotive

☁️ SaaS

🤝 B2B

Automotive • SaaS • B2B

PBS Systems is an established provider of dealership management software (DMS) focused on automotive retailers. With over 35 years of industry experience, PBS offers v10 APEX, a modern, all-in-one platform that combines accounting, sales, service, parts, CRM, and a digital service suite to support dealership operations. The company emphasizes automation, modular multi-role technology, integrations (including payments and OEM warranty portals), training, support, and partner collaborations. PBS operates from Canada (head office in Calgary) with additional offices in North America and runs dealer-focused events and education for customers.

📋 Description

• Develop a thorough understanding of PBS software and related training processes • Gain proficiency in data entry and key operational tasks • Independently manage and deliver assigned training sessions within the primary silo • Become an independent resource for software installations • Prioritize tasks independently and demonstrate accountability • Handle assigned DTO Cornerstone tickets in a timely manner • Provide customer service by navigating and demonstrating the PBS Dealer Management System • Maintain positive, solutions-focused customer relationships • Respond promptly to internal and external training requests • Document tickets and escalate issues to the appropriate teams • Stay current with evolving process documentation • Share knowledge across silos and contribute to team learning and development • Expand product knowledge and participate in cross-training opportunities • Support a collaborative and positive team environment • Perform other assigned duties and responsibilities

🎯 Requirements

• Fluent in French and English (speaking, reading, and writing) • 1–2 years of experience in a car dealership environment, focused on Fixed Operations • Strong computer skills, including Microsoft Office Suite (Outlook, Word, Excel) • Ability to quickly learn and adapt to new software tools • Ability to travel within Canada and the USA up to 2 weeks per month • Valid passport • U.S. visa, if applicable • Valid unrestricted driver's license • Excellent communication, presentation, and public-speaking skills • Strong problem-solving and troubleshooting skills • Effective time-management and organizational skills • Ability to multitask and prioritize • Outstanding documentation abilities • High School Diploma • PBS software experience is a strong asset • Experience facilitating in-person and virtual training sessions is a strong asset

🏖️ Benefits

• Professional development, continuous training, industry certifications, and career advancement pathways • Travel opportunities across Canada, the United States, and the Caribbean • Comprehensive medical and dental coverage • Paid time off, personal days, and paid holidays • Inclusive, collaborative, and supportive team environment • Employee recognition programs • Performance-based incentives • Up to $4,800 per year in product certification bonuses • Travel incentive bonuses • Additional performance incentives • Referral bonuses • Staff discounts with partners such as GM, Dell, and GoodLife • 50% work-from-home arrangement